I was seeking a hotel with a pool for a small family getaway. I confirmed the pool was operational before booking. My children love swimming pools and were so excited until we arrived. The pool looked like a pond. To our bitter disappointment the pool maintenance had been neglected. Could you imagine what our room could have been like. I can’t speak to it because I decided not to enter the hotel. I was sure the pool was a reflection of the entirety of the hotel. Either way I wasn’t going to risk the health of my children. It went downhill from there. The hotel is unable to provide me a refund when I didn’t even check in. I am unable to reach anyone at the front desk. I am only greeted with a dial tone when trying to reach them. What I thought would be a simple refund process with the concern for health and safety, became hours of explaining how unsuitable their product was for only a 20 percent markdown. In conclusion, my review for this hotel with a pond is unhealthy, swimless, and a complete lack of customer service. Maybe someone else can review the interior. No thank you!
17생생 리뷰