I didn’t want to take the chance of staying in a poor-quality establishment, so I assumed (incorrectly as it turned out) that a 5-Star hotel should ensure that my family and I had a holiday to remember. Little did I know that I’ll be remembering it for all the wrong reasons! Below, I have detailed just what went wrong from the start: - I think it's pertinent at this time to allow you to understand why this particular hotel was picked because in my industry we talk. A few years back an entire production and crew visited Tenerife on location for the last Jason Bourne film, I asked my colleagues for inspiration and I was recommended Gran Tacande, clearly standards have most definitely slipped. Saturday, February 17th 2024. ● Having checked in, we entered our room, took our shoes off in our private hallway, and started to unpack. However, I could feel something under my feet. When I looked my feet were becoming black from the layers of dirt and grime on the floor which had a really greasy coating! That’s when we started to look around and saw that the whole room was dirty and didn’t appear to have been cleaned in some time. ● To make matters worse, there were only two sets of towels, slippers, bathrobes, etc., laid out for us even though there were three of us in the room. ● We were getting frustrated and hot by now, which was when we discovered that the room air-conditioning wasn’t working! We went down to Reception to complain. ● We pointed out the above issues to Carlos at the Reception Desk along with details of white specs of dust under the glass for making tea and coffee (we can only hope it was a creamer for coffee). The white specs continued down the cupboard and there was chocolate smeared on the edge of the glass! ● However, rather than give us his attention and respect, he got distracted by the phone ringing whereby he raised his hand to my face and gave me a stop sign as he answered the phone! ● I couldn’t believe how rude and disrespectful he was to me. I was so shocked at being treated this way that I just stood there when I really should have demanded to see the Hotel Manager. He continued his conversation for some time in Spanish, leaving me standing there fuming. Finally he realised just how angry I was becoming so he put the phone down and promised that all of our issues would be sorted, without giving us any apology. This was not a good start! ● Taking Carlos at his word, we went for a walk. Unfortunately, when we returned to our room that evening the air conditioning still didn’t work. The room clearly hadn’t been cleaned as there were still dirty marks and black hairs in the room! ● Having been travelling all day we were too tired to go back downstairs, so we went to bed and decided to complain in the morning. Sunday morning, February 18th 2024 ● I decided to start the day fresh and take a shower. The shower had a rain shower head attachment along with a handheld shower that was so badly corroded into place that it couldn’t b
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