Didn't even get to stay here, they didn't honour the ******* booking. I've since read other reviews stating the same or similar going back over a year. Booked through *******, had several confirmation emails, reminders etc. Arrived after a 4 hour journey on a hot day expecting a relaxing weekend which was planned 9 months ago. Hotel was hard to find as no sign on the road entrance then the sign on the building itself said 'House in the woods' Receptionist was chatting to another member of staff (not about work) and begrudgingly looked up but didn't say anything, we had to ask if it was the rudloe arms to which we had a monosyllabic 'yes' Was asked my name for the booking, but she couldn't find it, then was asked if that was my name...I showed her the ******* confirmation email but she said 'there is no record of any booking on the system for you, and the hotel is full so unfortunately we can't check you in' She then said she could see the ******* booking but not the hotel booking (I don't understand that!) She repeatedly said 'We dont have your booking, the hotel is full, there nothing we can do'. No offer of a drink in the bar whilst we try and find another hotel, she was completely unsympathetic and uninterested. So we didn't even stay here but given the staffs rudeness, I'm glad we didn't. Currently staying in the Kings Arms in Melksham, and the staff, facilities, food and drink are all very good!
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