It now seems widely recognised (amongst staff and guests) that CH is seriously understaffed, with a feeling of the hotel being rundown. A simple example would be how lightbulbs had not been replaced in our room (we were missing four); the Wi-Fi did not work for the entire period of our stay (three nights); the bathroom was very tired, and yet the charge was over £200 a night; the breakfasts were poorly put together, and the options on the evening list were sp****, particularly for vegetarians; there are not enough people on call to do the minimum jobs of welcoming, running the bar, waiting on the tables. Staff were pleasant, but completely overrun and exhausted. The hotel has a fantastic history and an incredible reputation which is fast being tarnished. Time to put money back into the hotel, not just extract it.
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