클레이튼 5성급 호텔

Pros: The room was beautiful, modern and very well appointed . Housekeeping was seamless . Breakfast buffet was absolutely delicious and had something for everyone . Staff at breakfast were accommodating and provided excellent service . The Cigar Club was outstanding . Ambiance , service and drinks were unique and very enjoyable . Lobby was very beautiful in an old school kind of way. Lovely hotel. Cons: front desk staff needs better training . Upon arrival we sat there for about 10 minutes being simply ignored by two front desk staff members who were helping someone . I understand perfectly they were busy but least a greeting would have been nice , or one of the two staffers attending to us while the other one helped the other guest . Once they helped us, they were polite, but not overly welcoming . Through the fine resorts and hotels programs we didn’t get the automatic upgrade or the welcome amenity that we should have received . Upon check out we had to call someone because the two front desk staff members available were in the back room chatting and laughing loudly but no one attending to the front desk. Towels, please replace them or at least bleach them . They all had seen better days. The smaller towels were in better shape and you could see the contrast with the large older looking towels . These details matter a lot at a hotel like this. Overall it was a nice stay but at times didn’t seem to match other stays at other Ritz Carlton properties we’ve stayed at in terms of attention to detail or level of service provided by the front desk.

We had a good time at the hotel. The facility was good. The gym and the pool were great. We did not try the restaurant, but we ate and drank at the bar. The bartenders were good. The biggest problem was water. The toilet leaked a bit and did not flush well. Also, the ice machine was leaking and made the rug in the hall wet. However,The best part was the doorman/porter, Harvey Jr. He was helpful, polite and very kind.

이 호텔은 세인트 루이스 전역의 고속도로와 주요 도로에 쉽게 접근 할 수있는 ”다운타운”클레이튼 중심에 위치하고 있습니다. 우리는 우리가 여기에 있었던 3 박 중 2 박 동안 무료 주차장을 얻었고, 3 박째에 주차를 할인했습니다. 오믈렛과 와플바가 제공되는 상당한 아침 식사가 포함되어 있습니다. 나의 유일한 경고는 7 층 (공)의 3 박 중 2 박 동안 특별한 기능이 있었다는 것입니다. 그리고 우리는 4 층의 베이스의 쿵쿵 소리를 들거나 느낄 수있었습니다 (욕실에서 더 컸습니다. 어떤 이유로). 프론트 데스크 직원은 ”소음”을 인정하고 오후 11시에 행사가 끝날 것이라고 지적했습니다. 그 수준의 혼란 가능성을 감안할 때 다시 여기에 머무를지 확신하지 못합니다. 그렇지 않으면 편리한 위치에 세심한 직원이있는 깨끗한 호텔입니다.

I stayed here four night while on a business trip. The hotel is impeccably clean, the rooms updated, the fitness room was well equipped. The breakfast area is large and stocked with everything you could imagine. They even had breakfast to go bags that I saw multiple families taking advantage of for their young children. When I checked out I told the front desk that this is one of the best hotels I have stayed at, and that I travel monthly for business. Little did I know my interaction with them wasn’t over yet. I realized going through security at the airport that I left the sweatshirt I planned to wear hanging in the closet of my hotel room. I called and asked if I could pay to have it shipped to my home. While I had plenty of time before my flight, I didn’t have enough time to go back and forth to the hotel. They not only retrieved my sweatshirt from my room, but the general manager brought it to me at the airport before my flight. He wouldn’t accept my tip. When insisted, he said he would give it to the housekeeping staff. What great service, and what a great manager. Look no further if you need a place to stay in the Clayton, MO area.

We were a little concerned to stay here based on reviews, but we had a fabulous stay! The hotel is very conveniently located. The parking is very easy directly across the street. Plenty of restaurants close by including Starbucks and chipotle around the corner. We got sandwiches at Pastaria market/deli also around the corner and they were soo good. The hotel’s continental breakfast was great each morning with eggs, pancakes or French toast, bacon, potatoes, fruit, pastry, breads, juices, coffee. There was always someone at the front desk if we needed anything. The shower was huge! We stayed on the third floor and never heard anyone else in the hall or next door. Only negative was the room was REALLY small and we had reserved a “deluxe” king. It was fine because we were mainly in the room at night, but something to keep in mind.

This place is relatively new at under 18 months, yet when you arrive at the hotel you see the shattered panes of glass that greet you at the front door, a sidewalk full of cigarette butts and trash on the steps. Then when you get your room or should I say rooms, the fun just begins. I say rooms because there are so many defective issues with them. For example: bedside lighting and window blinds which don't work/defective, AC which doesn't operate unless you're in the room, strong sewer smelling stench coming from the bathroom plumbing and poorly executed housekeeping which left fingerprints, dust and food crumbs on the furniture from the previous guest.