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還不錯，房間很乾凈，環境也挺好

老酒店，設施陳舊，性價比太低

I cannot in good conscience recommend this hotel if you are expecting a top notch Ritz Carlton experience. Everything was "just fine" but nothing was outstanding. We visited the lobby bar and the bartender was not attentive despite the bar having only 5 people. Another time I walked down and asked for a cup of ice (not realizing the were ice machines on every other floor). Same guy says, "well there are ice machines on every other floor" and started to walk away rather than offer to get me the cup of ice I asked for in the first place. I had to say, "hey well can you get me that cup of ice anyway". In regards to the overall property and room, the cleanliness and comfort were subpar. The elevator had wrapped peppermint candies on the floor and the doors were smudged, our room bed was the most uncomfortable hotel bed I've been in in a very long time. We travel frequently and this one was the worst. The bathroom was really not in good shape. The wallpaper in the commode area had a giant stain, the sink had a crack. As a matter of fact, we came back from dinner to find our bathroom sink full of water???!! and our bathroom floor wet. The crack in the sink had apparently finally given way and water was all over the floor. Still unsure as to how the water got in the sink in the first place, something clearly backed up since the stagnant water was full of black particles. The cleaning folks left their cleaning solution in our bathroom. All of these things individually don't seem so bad, but when you stay at this particular brand your expectations are for a high level of service. We were here for a difficult family situation and were really hoping for the relaxation and comfort a Ritz usually provides to make our difficult time here easier, and instead dealt with disappointment and annoyances.

This hotel is one of the nicer options in St. Louis, with a great location and friendly staff. I stay here several times a year, and while it’s a decent hotel, it does feel a bit dated for 2025. The TVs only offer streaming through Netflix and YouTube, and in some rooms, I’ve noticed cracks in the ceiling and yellow stains around the crown molding. While it may not quite live up to its five-star reputation, it’s still one of the better choices in the city. I just hope they update the aesthetics and refresh the rooms and bathrooms—a simple paint job could make a big difference!

Top notch service and luxury amenities Love this location. Stay for business a couple times a year and always enjoy this beautiful hotel. Great walkable area near lots of shops and my office. Great food, drinks, and service every visit. One of my all time favorite places to stay

As an Ambassador Elite member, I expect a certain level of service from The Ritz-Carlton, but my recent experience was extremely disappointing. My hair dryer was stolen by staff, and despite calling twice for assistance, I received no follow-up. After getting no resolution, I escalated through my concierge, which finally prompted a response—only to yield the same result without as much as an apology. Beyond the frustrating lack of follow-through, the fact that a personal item was taken raises serious security concerns. This was unacceptable for a brand that prides itself on exceptional service and guest care. I hope management takes these issues seriously and implements better communication and security measures to prevent similar incidents in the future, although a recent review had the same experience with a stolen item.