발츠스프링스 호텔 검색

매우 깨끗하고 하우스 키퍼는 매우 친절하고 행복합니다. 이것은 나의 5 번입니다. 나는 그것을 좋아하고 친구들에게 추천 할 것입니다.

設施：空調不回關 衞生：乾淨 環境：安靜 服務：棒

체크인할 때 그 소녀가 전화를 걸어 있었기 때문에 우리는 기다려야 했습니다. 그러나 그녀가 끝났을 때 그녀는 우리를 체크인하는 데 오랜 시간이 걸리는 것 같았습니다. 우리가 체크인을 끝내기 전에 그녀는 또 다른 전화를 받았고 주저없이 응답했습니다. 그런 다음 우리에게 방 키 카드를 주었지만 우리 방에가는 방법을 알려주지 않았습니다. 우리 자신을 위해 그것을 알아냈습니다. 우리가 우리 방에 도착했을 때 그것은 매우 시끄 럽습니다. 그래서 우리는 리셉션에 전화를 걸어 건물의 조용한 쪽으로 갈 수 있는지 물었습니다. 접수원은 우리가 방을 바꿀 수 없다고 빨리 말했습니다. 그래서 우리는 내려가서 그녀가 이것이 사실인지 확인할 수 있는지 확인하기로 결정했습니다. 그녀와 대면하면서 그녀는 매니저에게 전화를 걸어 우리 방을 바꿀 수 있었습니다. 원래 우리가 움직일 수 없다는 말을 듣고 정말 기쁘지 않습니다. 나머지 체류 기간 동안 모든 것이 좋았습니다. TownePlace Suites는 항상 좋은 품질을 위해 일관됩니다. 아침 식사는 좋았지 만 두 번째 아침에 일찍 조금 끝난 것 같았습니다. 체크 아웃 아침에 우리는 오전 10시에 전화를 걸어 체크 아웃이 오전 11시 였지만 늦은 체크 아웃을 원했는지 묻습니다. 수년 동안 많은 TownePlace Suites에 머물렀던 우리는 전에 체크 아웃을 강요한 적이 없습니다. 우리는 그들의 고객 서비스 품질에 대해 약간 실망한 느낌을 남겼습니다.

I own my own travel agency and have visited hotels all over the world. My experience here was one of the best….. Rosalina at the front desk paid attention to detail….she was very helpful and went above and beyond to accommodate us. We will definitely stay here again Rochelle G Houma, La.

A waste of money! We had three rooms rented for a wedding. At first, it was so great. It smelled nice, super clean, and good service One of the rooms was on the second floor and had a light out in the bathroom. They ended up just giving us from a 1 bed to a 2 bed on the first floor for no charge as a solution. Cool. The second room, nothing wrong and it was great. The third room had stains on the bed, cigarettes still put out and sitting there, and just a very gross atmosphere. They sent room service to the room and cleaned it quickly. The next morning, we go to the breakfast room. We were excited for Texas shaped waffles that we seen in the photos. Instead, we were greeted with yogurts, muffins, juice. Everything was out or not working— even the cereal and milk were “out” at the start. We went about our day regardless. It was cheap, so we couldn’t be too mad. We asked them to skip our room for cleaning as we didn’t want people in our room. We talked to the cleaning crew and just asked for three new towels and some toilet paper. They told us to just throw out the dirty ones to the hall. Pretty easy, cool. We checked out the next day, 30 minutes before check out. Shortly after we left, I got a call that I originally missed. No voicemail left, but I called back. No answer. I called again and was told that a blanket and all the towels were gone and we would be charged $200. I was so confused, told them how we didn’t take anything and it must be a misunderstanding. The lady said she would talk to her cleaning staff and call me back. I never got a call back- but I did get an alert of a $200 charge on my card. My boyfriend called back and they basically said there’s nothing they can do and the charge is final. I understand it’s a common truck stop and many people probably lie and steal- but why would I steal ALL the cheap (used at this point) towels and a blanket? Most of us brought our own blankets and just slept on top of the bed. This place is such a scam. Now I see why the room costs were so low- a $200 charge after is what you don’t see! If you have any debate on staying here- don’t. Learn from my mistake.