Motel 6 Hutchins, TX

Coming into town with my family I came to check into a room about 5am. The young man at the front desk during that shift with a very poor appearance didn’t disclose information to me that later resulted in an even worst experience that will soon be told. He gave me the room key and going upstairs to settled in the room was a smoking room. Burn marks on the bedding, bathroom NASTY.. the room was so Smokey I immediately had to leave to go to another room. I paid the difference in price to go to another room when he should have ASKED me what kind of room I needed. Fast forward about 11am housekeeping comes to clean the room we explained we paid for the whole day ($111) so she left later to come back in 10mins to tell us to go downstairs because the manager said we didn’t pay and wanted to talk to us. So I called to the front desk for clarification because the young man at the desk advised that check out would be sun 12pm. The lady at the front desk was so rude and wasn’t understanding at all. I said “ma’am we paid over $100 just to be here for 6hrs?” Her reply was you’ve been to a hotel before you know this is how it goes. I told her the young man at the front desk didn’t disclose that we paid over $100 just for 6hrs that’s a hustle! And you don’t get to assume anything when your employee dropped the ball about disclosing this information she continued to go on and on being disrespectful until I just hung up, gathered my family and left. HORRIBLE EXPERIENCE