세부 Sinulog Altar sa Fuente 근처 호텔

저는 친구와 함께 4일 3박을 묵었는데 지금까지 아주 좋았습니다. 특히 룸서비스를 요청하거나 음식을 주문할 때마다 매우 친절하게 응대해 주었습니다. 음식은 정말 맛있었고 특히 돼지고기 시니강은 정말 맛있었고 가격만큼의 가치가 있었습니다. 양이 많고 크다고 하면 4~6명이 먹기에 적당합니다. 그 당시에는 중요한 일에 정신이 팔려 있어서 객실 사진을 찍는 것을 생각하지 못한 것이 죄송합니다.

호텔의 위치는 비교적 좋습니다. 막탄공하에서 그랩 이용하여 305페소에 도착하였습니다. 0.5박 하기에 훌륭합니다. 직원들은 모두 친절했고, 맞이하는 도우미 분은 택시까지 잡아주어 편하게 이동했습니다. 아쉬운점은 주변에 식당이 야끼니꾸 밖에 없어서 식사가 불편합니다. 연식이 오래된건지, 낡았다는 생각이 들었지만 벌레는 보지 못 했습니다.

세부에서 제일 가성비 좋은 호텔이에요! 직원들 친절하고 넘 좋은 추억 만들었어요. 밤늦게 호텔도착했는데 프런트 직원도 반갑게 반겨줍니다.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

The hotel markets itself as a 5-star hotel in Cebu but it is way waay far from that star rating. I will be listing down good things about this hotel but you also have to consider the following items that I listed below. Pros: 1. It has the better ball room/ convention halls in the entirety of Cebu. 2. Rooms are spacious and new 3. Elegant interior and facade Cons: 1. First night, I reported that there is a foul smell in my room but the telephone operator sarcastically told me that the hotel is fully booked because of the event that we were having. The duty manager came and told me that all of the rooms smell just like mine. What he did was spray an aerosol. I even said to have an air filter or aeromatic in my room to help remove the smell while sleeping. He guaranteed to have it delivered but none came to my room that night. We are out the entire day so on the second night upon entering my room, I complained again because apparently none from the housekeeping nor from the front desk tried to resolve the issue. This time, the smell was unbearable. Like something was wet and it didn't dry off properly. I waited outside the room because the telephone operator told me that the attendant will be in my room in 15 minutes to spray again the air freshener. So I waited outside. 20 minutes passed, I called again and told that no one came. The same duty manager (from last night) arrived a couple minutes later rushing and now told me that there is indeed a foul smell in my room but to my dismay, we waited again outside the room because the attendant was not with him. This time, he told me that the foul smell has been a common problem they receive. This statement surprised me considering we talked about this the night before and he gaslighted me about my complaint. This time, he offered to transfer me and upgrade my room but with all the stuff I have, I told him I do not want to transfer and just to resolve the issue. He then sprayed the air freshener and decided to leave it here. Basically, my issue stopped because I stopped complaining, not because they resolved my issue. 2. Hallways going to guest rooms smell paint and construction materials. Even the elevator smelled like this. 3. Breakfast was repetitive. 4. You can see construction everywhere. Most especially to the rooms on the lower floor. While the ”soft opening” phase is acceptable with all the construction and eye sores, customer service should not be compromised. If you are planning to stay here, please manage your expectations.

I was looking for a hotel near the airport and near the grocery and restaurants during a recent trip to Cebu. My usual stay had a big price increase and since it was far from the airport, I tried looking for a new hotel. I used to stay at other hotels near Felicity and thought that the prices were a bit steep for hotels without pools. I chanced on them while browsing Google Maps and gave them a call. It's good that they had a vacancy and so I made my way from the client site to the hotel. I was pleasantly surprised with the bright lobby. The single room, though, had a weird layout with the sink just behind the door but not inside the bathroom. Still it was value for money because it had hot and cold water, a cool air conditioner, a refrigerator, a flat screen TV and clean sheets. Since it was just beside the highway, I expected to hear scooters darting across. Well, most of the noise came from fellow guests walking through the corridors after making bar crawls, I guess. Aside from that, the hotel is great value for money. I'm looking forward to staying with them in future trips.

리조트 풍경은 차분하고 아름답다. 하지만 수영장 물이 조금 뿌옇고 해변은 관상용이라 바다 즐기고 싶으신 분은 비추.. 단 호핑투어시 바로옆에서 출발하기 땜에 픽드랍이 3분 컷이라 편했다. 조식당의 비프스프 국수는 제법 맛나 매일 먹은 듯.. 과일이 부실하고 맛이 없어 아쉬웠다.. 가성비는 굿.. 나가면 안마 마트 한국식당이 있어 많이 편하다.. 현지인과 한국인이 주 숙박객을 이룬다.

We had the pleasure to eat at Belmont Cafe. It was an exceptional experience and the service was second to none. From the greeting upon entry to the quality of food and the attentiveness we received, the entire time was incredible. We had the four cheese pizza, fresh lumpia, Laing and other items. The food was beyond delicious and can’t wait to taste more dishes in the future. We want to give special recognition for Chef Ri, she checked on us to make sure we enjoyed the food, a rare thing and much appreciated. Special recognition as well to our server Michael, he went above and beyond to make our visit memorable and was one of the most attentive I have seen, he provided the highest quality of service and others in the future will have a hard time matching his skills. Thank you for all you did to make our dinner one we will not forget.

두번째 방문입니다. 이제 연식이 좀 있는 편으로 느껴지긴 하지만 여전히 훌륭한 서비스와 시설을 제공합니다. 엑티비티 가격도 국내 생각하면 합리적이고 식당은 티오브스프링 추천합니다. 북경오리는 기름을 쫙 빼고 껍질이 바삭해야 하는데 껍질에 삼겹살만한 기름이.. 패스하시고.. 트러플볶음밥에 라푸라푸 그루퍼 찜 생강 간장 소스해서 소스에 밥 말아드시면.. 후회 없으실 것 같고, 점심에 딤섬도 괜찮습니다. 동파육 괜찮고 스윗앤사워 포크도 아이들 먹기에 좋습니다. 해변 카페에서 요기하실거면 피쉬너겟 괜찮고 햄버거는 거르시구, 피자 가져다 달라하셔도 괜찮습니다. 근데 이 호텔이 이탈리안이 그리 또 좋진 못해요. 조식 먹는 곳에서 밤에 부페 운영하는데 샹그릴라 앱 받으시면 한번은 25% 할인 혜택 받아서 이용 가능하시니 사용하시구요! 국내 수준이 워낙 좋아서 뭐 좋다곤 못하겠지만 그럭저럭 자실만 합니다! 아케이드 있는데 애어하키, 포캣볼, 오락기, 플스5 구비되어 있어요. 포캣볼은 당구대 상태가 영 난감하니 거르시고 바다 엑티비티 제트스키가 30분에 4000패소, 60분에 6000패소인가 그런데 재밌습니다. 한국은 더 받았던것 같아요. 오신 김에 속도 한번 즐기시는 것도 추천해요. 1인승 2인승 따로 있어요.