NH 카타니아 파르코 델리 아라고네시

Quite well organized hotel!!!

Disappointing, overpriced and poorly managed Our stay at this hotel was unfortunately marred by several significant issues. Despite booking specifically for the pool and beach, both were closed due to alleged "bad weather"—even though conditions by the pool were calm they kept it closed all afternoon and evening. The air conditioning in our room was initially non-functional and only fixed after multiple complaints. The lunch we were served was shockingly low quality—what appeared to be a frozen pizza and a dry, pale toast with just cheese. This was far below what one would expect in Italy. Additionally, the rooms felt dated and poorly maintained. We noticed dirty baseboards, and there was trash left in the closet from previous guests. To top it off, a light on the smoke detector blinked intensely all night, making it difficult to sleep. The hotel is also poorly located, far from the city, surrounded by abandoned facilities and littered beaches, right next to a busy road in a very rundown and neglected area. This made our stay even more disappointing, as the surroundings were far from the relaxing environment we had hoped for. When we raised these concerns with management, they were dismissive and unwilling to offer any reasonable compensation. Given the high price point, the lack of access to key amenities, and the poor handling of our complaints, I cannot recommend this hotel. It’s overpriced and fails to deliver on its promises.