호텔 에트니아 316(Hotel Etnea 316)

Hôtel très bien placé à catane. La personne à l’accueil est très souriante et agréable. Bon rapport qualité prix!

Posizione centralissima ma allo stesso tempo silenziosa (nessun rumore in stanza ). Struttura un po’ datata, materasso troppo molle … ma ottimo rapporto qualità / prezzo . I due receptionist sono molto simpatici ed efficienti .

Wifi is only available around the reception. Location is good. I won’t recommend the hotel due to the one rude staff who blamed me for putting a key on the wrong door(there were two doors before the reception). At that time I was super tired after walking all day but he ordered me to wait until he finished talking on the phone with angry face. He called me off that I almost damaged the door by clicking the key too much and the other customers could haven’t use it then I have to pay for the damage. He even mentioned the price for it. Then I had to show him that I can use the keys in the right place and turn them properly. The worst customer service I’ve ever had and my trip was damaged..

酒店位置還好，差點就進了限行區。沒找到停車場

The owner, Mario was abrasive. He resorted to making fun of my name in jest, maybe. He operated in the dark and when I continously asked for light, he choose to further deride my comments. I tripped on a double set of steps several times to get to my room # 7 because they were protrusions from a flat floor and impossible to make out in the dark. Somebody is going to injure themselves really badly one day. Large room was average in decor. Missing plugs and floor mats in the bathrom - another hazard. Breakfast was carb heavy - not a sight of a piece of protein.

When I came to Etnea 316, I was asked to pay for the stay, even though I thought I had paid in advance. I assumed that I must have remembered wrong, and paid. However, upon speaking to my travel agent, it turned out that I had now paid twice. My travel agent contacted Etnea several times for them to refund what I had paid too much (almost 300 euros). They responded a few times saying "WE ARE CHECKING AND LET YOU KNOW", "EVERYTHING IT'S OK", etc., and then they stopped replying. Now I haven't heard from them for over a year, and of course, I haven't gotten my money back either. Transparency note: I visited Etnea in 2022, not 2023, but that's apparently not an option on tripadvisor.

I asked for late check-in and they charged me 60€ just because they sent me an email with instructions. No employ was waiting for me to justify this amount. They also offered to charge me 50€ if I would pay in cash (is this tax evasion or what?) The place is the usual old building lightly renovated to pretend that it's a hotel and charge this ridiculous price, for the level of the accommodation. Terrible mattress, small uncomfortable bathroom, too noisy toilet flush refill. The breakfast was awful. Not at all recommended. There are a lot more nice places in Catania.

This was the best welcome we have ever received in any hotel, perfect small hotel with real family feel. Marco and Dominico made us feel very welcome and couldn't have done anymore to make our stay more enjoyable. Marco also offers great daytrips out, we did a couple and couldnt fault them, very knowledgeable and friendly

We stay 4 nights in the hotel. It's an historical building typical for Catania. If you search for new, modern furniture, appliances and lightning, your place is not here but IKEA. Instead , if you want warm people and enjoy the magnificent Sicily, this is your place!