비카 다구아 부티크 호텔

포우사다 마르 지 미나스

"서비스를 완화하기 위해 앞의 매우 조용한 곳입니다. 훌륭한 아침 식사는 훌륭합니다. 수영장 가족은 아침 오후를 즐겼고 수영장은 따뜻합니다."

Summit Capitólio Hotel

"Dear Sir/Madam, I would like to report a summary of the irregularities that occurred during my stay at the Escarpa do Lago hotel, which began on January 11, 2026. During this period, I personally requested repairs to the air conditioning and the room door lock twice at reception. However, no staff member came to carry out the repairs. Regarding room service, we left the unit for cleaning, but upon our return, the room had not been cleaned. On another occasion, cleaning was carried out, but the towels and bed linen were not changed, contrary to what I had been previously informed. The maintenance of common areas was also deficient, with overflowing external trash cans that were not collected. I emphasize that the bed linen was only changed on the penultimate day of our checkout. Note: One of the towels provided for bathing had the following writing on it (Glass Cleaning). This could cause illnesses due to the towel being used with chemical products, creating an unsanitary environment. Regarding the facilities, I noticed that the room did not have the chair shown in the promotional photos. The chairs available are old, dirty, and located outside the rooms. Furthermore, basic items such as glasses, soap, and shampoo are missing. Regarding hygiene and service in the restaurant, I witnessed animal feces at the entrance, forcing guests to detour to access the area. There was also a lack of punctuality in the breakfast service, with food being removed prematurely before the established time. On several occasions, the manager, Soray, referred to us as "The problem guests." It is clear that we did not have the best accommodation, much less the best service. Given the above, I express my dissatisfaction with the lack of support, hygiene, and facilities provided. Below I include some articles and jurisprudence to address this matter without further delay. 1. Consumer Protection Code — Law No. 8.078/1990 (CDC) The CDC is the main legal basis for protecting guests against failures in the provision of services. Some relevant provisions: Article 6 — Basic consumer rights: right to adequate and clear information about services; protection against abusive practices and clauses; effective redress for damages. Services and Information in Brazil Article 14 — Liability for the service: the supplier (e.g., hotel) is objectively liable for failures in the provision of the service, regardless of fault — it is sufficient to demonstrate that the service was defective."

노아 인

포자다 부에나 비스타

Pousada Flores de ipê

에스카르파스 스타일스 호텔

"내 호스팅은 조용하고 아침 식사는 훌륭했고 그것이 만들어진 전체 즐거움을 느끼는 것이었습니다. 유일한 나쁜 점은 엘리베이터가 없다는 것이었고 나는 확실히 다시 돌아올 것입니다."

나임 호텔

호텔 미나스투르

"이곳의 리셉션은 훌륭했습니다. 정말 마음에 들었고 적극 추천합니다. 나는 이미 다시 가고 싶습니다. 놀라운 아침 식사, 멋진 침대, 통풍이 잘 되는 방, 매우 친절하고 도움이 되는 소녀들. 모든 것에 정말 감사드립니다!!!! 모두에게 추천합니다. Minastur 호텔이 최고입니다!!!"