반려동물 동반 가능한 캐피틀하이츠 호텔

If there was an option to give zero stars I would. We checked 8 PM and thrown off by the rude employee at the front desk. He gives us a disgusting room that smelled like smoke right when you walked in. We want to switch rooms. He did not apologize he just looked at us with a disgusted face and looked us up and down. He threw us the key cards on the counter. Horrible starting experience. He told us breakfast was is until 10:30 AM. I decided to have breakfast at 10am. Expecting a free breakfast which is included in my stay, I come down and there is nothing but coffee the breakfast was taken away. I asked why there’s no breakfast. They said breakfast is until 9:30 AM because it is a weekday and on weekends breakfast is till 10:30 AM. I said I was misinformed and I would still like breakfast. Glenn, a man working the front desk downstairs told me to go to IHOP or Denny’s. Now why would I want to spend my money somewhere else when I knew that breakfast was included in my stay, isn’t that a little bit ridiculous Glenn. I managed to get two fruits. I asked for cereal and he said “no ma’am that is not available.” I asked a lady in Spanish and she gave me the cereal, no problem. As I was about to ask for milk Glenn ran up to the room screaming in frustration yelling at me and the lady. He said “no ma’am I told you NO! that is not available, this area is closed!”. So I never got my milk and had a horrible experience with Glenn as he almost made me cry. It’s quite nasty here, housekeeping is very persistent as they want to kick you out at 10 AM and won’t stop until you leave. They kept opening the doors by themselves without knocking. DO NOT STAY AT THIS HOTEL BEWARE! The bed is ripped there are many stains and some ceilings are peeling.