Solymar Condos

Big mistake booking in that Condos and the app would help me either resolving the inconvenience. When I arrived at the hotel, they asked me for a QR code that I did not know, they made me waste about an hour and a half trying to solve the problem, no one could solve the problem for me. I had to make a reservation at another hotel.I am now requesting a refund and I can't get through to the app, I don't know who can help me at this time.

el personal unos idiotas prepotentes, una gorda culera cobrándote de mala gana el desayuno, la disposición de las habitaciones casi que te tienen que dar un mapa para no perderte, en la habitacion solo te dan una toalla, el baño de los mas jodidos que he visto y la gente mas naca e irrespetuosa que te puedas imaginar hospedada en este hotel. horrible no regreso.

衹能説性價比不錯了。

El peor hotel de la zona hotelera de Cancun , sucio con cucarachas en la habitacion , el baño como de carretera NO ME QUEDE EN EL HOTEL y no me quieren hacer el reembolso

We paid for all inclusive when we booked. Didn’t get all inclusive even though we were willing to pay the ******* pricing for it again. Spend 2 weeks being passed between the hotel and ******* to try to sort it out only to have both sides pointing fingers and each other. Our room was mouldy so I was sick most the trip. Hallways reeked like cigarettes. We weren’t given towels from the start. The few we got were stained and gross. If we asked for new towels they said 30 min and then didn’t give anything until 3 days later. The only amenities in the room are shampoo, toilet paper and body soap. Nothing else. Fridge was ripped out. No coffee. The sink was rusty. Toothpaste stains on the counter from the previous guests. Only one sheet on the bed. No blankets or anything. The buffet food wasn’t great, pretty basic.

Just few things not preferred is…: Hotel did not have or offer any top blankets or covers on beds, had limited clean sheets and towels which we had to regularly request and self serve get our own few fresh linens and towels, and we had to ask for couple more bed pillows needed. They also did not offer and we did not have any small hotel room refrigerators or anywhere to keep small food and drink items cold and fresh. In addition to that they don’t ever have a place to just get some ice to keep things cool cold, only place is you must purchase your own at convenience store and even then back at room have no place to keep it frozen due to having no small refrigerator or freezer in room. Not as important and optionally would been nice to have, you don’t get a small room microwave to warm or freshen snacks up in rooms either. The small room locker safe also didn’t seem too secure had to pay for. Preferred…: Most overall satisfactory resort, with positive nice experience enjoyed.