JW 메리어트 칸쿤 리조트 & 스파

清潔感があり、プライベートビーチやホテルプールも充実していてサービスも素晴らしかったです。ホテル内の売店やレストランは比較的手の届きやすい値段で、美味しかったですが、水が高く1リットル700円ほどした覚えがあります。 客室からベランダには出ることはできませんでした。

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

I didn't leave the resort during my 3-day stay, and the resort had everything I needed. The food at the restaurants was good, and the room service food for the most part was good.

房間整潔乾淨，空間寬敞明亮。房間靠近電梯也沒聽到噪音，很安靜。酒店裡的幾個餐廳都嘗試了一遍，味道還不錯。