호텔 아구아 델 데지에르토

Pleasant hotel which projects an air of quality but doesn’t quite live up to that image. To begin with, none of our UK credit cards worked at reception because they had one of the old card readers that won’t read the chip and pin. The card readers in the restaurant worked fine so time to upgrade the ones at reception! Room well kitted out, nice beds, toiletries (not ones you can’t steal though) and staff generally helpful and pleasant. There is no lounge bar, just a restaurant with tables and chairs, so not a place to relax. We ate in the restaurant the first night but the food wasn’t great and the staff rather clueless. There were 8 of them setting for a large party, scraping the chair across the floor, tipping a table over with a loud crash, and generally making a lot of noise for what was a simple task that could have been carried out more discretely and professionally. My tuna and fries was just that - overcooked tuna, nice hand-cut fries - but for a hotel that appears to offer fine dining (look at the website photos), those little, unopenable sachets of ketchup seemed rather out of place. My lemon dessert was sickly sweet and not very lemony. Stay here if you like but eat elsewhere.

Deplorable administración y preparación en un día que era de celebración. Más de una hora para tomar los pedidos, personal insuficiente y mal trato de persona encargada de coordinación. Una pésima experiencia. Abstenerse de ir a Agua del Desierto.