브르노, Konvent milosrdných bratří s kostelem sv. Leopolda 근처 호텔

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

호텔은 매우 좋은 위치에 있습니다. 직원들은 정말 친절했습니다(특히 웨이트리스). 또한 아침 식사는 우리를 놀라게했습니다. 목욕 가운이나 실내 슬리퍼와 같은 광고에 언급된 시설은 없었습니다. 직접 가져가십시오. 우리는 우리 창 wiev에 실망했습니다:(

호텔 위치는 쇼핑하기 좋은 Liberty Square에서 도보로 약 7-8분 거리에 있습니다. 기차역에서 호텔까지 걸어가기 힘든 큰 오르막길이 있습니다. 보도는 작은 사각형과 돌로 포장되어 수하물 견인이 용이하지 않습니다. 다양한 맛을 선택할 수 있는 많은 레스토랑이 있습니다. 이 호텔은 그 지역에서 상대적으로 높은 품질이어야 합니다.

근처에 트램이 10 분 안에 구시가 지로 갈 수있는 좋은 위치. 필버크 성은 발코니에서 볼 수 있습니다. 길거리 무료 주차. 레스토랑에서 크리스마스에 좋은 저녁 식사 메뉴.

Wir waren ein paar Tage hier in Brno und hier im Hotel Grandezza mit seiner tollen Lage . Das Zimmer ,mit Blick auf den Marktplatz und die wunderbaren Gebäude waren einfach schön. Alle Spaziergänge von hier aus waren wunderbar, ob die Katakomben mit dem Eingang am Markt oder die Kathedrale , sowie die Museen . Das Personal ist sehr höflich und das Frühstück ein Traum. Unsere Suite war sehr groß und gepflegt. Diese Hotel kann man nur empfehlen.

호텔은 도심에서 잘 통신되는 매우 조용한 위치에 있습니다. 나는 개인적으로 슬라브코우 아래 유명한 전투의 장식에 대한 때묻지 않은 아이디어를 표현했습니다. 다음 장점은 Brna의 파노라마를 배경으로 매우 맛있는 지역 아침 식사입니다. 유능한 직원과 매우 훌륭하고 전문적인 서비스 덕분에 손님은 정말 집과 같은 편안함을 느낄 수 있습니다. 모라와 전역의 모든 여행자에게이 호텔을 추천합니다.

Once we got to the Royal Ricc, we were VERY happy. EXCELLENT location that was an easy walk to SO much (well, except to parking). The rooms were as beautiful as advertised and the beds were quite comfortable for sleeping. The breakfast was solid ... not bad but nothing to excite one (but no complaints). Most of the staff spoke some English so interacting with them wasn't an issue if you spoke no Czech. My ONLY complaint about them was that on several occasions, I wrote to them for assistance on various topics and response was quite slow or even non-existent. Bear in mind that this a traditional Old World hotel (as in you leave your key at the front desk on your way out and picked it up on your return) but usually these are the ones with top notch service to help them stand out. But would I return to stay there if I were in Brno? Probably so.

페어호텔의 위치는 시티투어를 하기 편리한 관광명소에 있습니다. 페어호텔 객실은 여행객과 비즈니스 출장객 모두에게 브르노에서 편안하게 지낼 수 있는 공간입니다.호텔은 브루노 중앙역에서 단, 2km 정도 거리에 있고, 브루노 공항에서는 단, 13km 정도 거리로 가까워 이동이 편리합니다. 호텔 주변에는 배추 시장 광장, Špilberk Castle, Park of the Špilberk Castle 등 브르노 인기 관광지들이 많습니다.여가시간에는 다양한 호텔 시설을 이용하실 수 있습니다. 호텔은 편리한 주차 공간을 운영합니다.많은 여행자들이 선정한 우수한 시설을 갖춘 호텔입니다.

이 호텔은 휴가 천국입니다!! 이 지역에는 아름다운 것들, 아름다운 공원, 훌륭한 레스토랑이 너무 많습니다. 센터에 대한 접근성도 우수합니다. 객실은 멋지게 배치되어 있으며 직원들은 친절합니다! 음식은 훌륭하고 어떤 호텔에서도 아침 식사에서 훌륭한 음식을 이렇게 많은 선택을 본 적이 없습니다!!! 항상 긍정적이고 웃기 때문에 머무르십시오. 그리고 나는 당신의 손님이 나와 같은 기쁨으로 돌아올 것이라고 믿습니다!!! Cosmopolitan 팀에 대단히 감사합니다. 좋은 경험이었습니다! !

Calm and well located. Staff really friendly and ready to help. Breakfast quality level was good. I appreciate that you have a iron and an iron table for the business trip. Few hotels have this in the room.