I stayed at this hotel due to its location for Hengrove Swimming pool. I had initially booked just one night, but then I added on a second night on a different booking reference. I was also travelling with another family in the same situation. On arrival, we were greeted by a very welcoming receptionist. I asked if I could keep the same room for the duration of my stay. The receptionist took a look but said that there was something preventing her on the system, but to check back in the morning. The next morning I was greeted by another friendly receptionist, and when I asked the same question, it was revealed that the initial lady had sent over a text. Between them they had ensured we could keep our rooms for the extra day (which made our lives so much easier) We had a long day at the swim meet, and when we came back to the hotel, another receptionist was at the desk with a box of chocolates. The lady engaged with the children, asking how the competition went & offered out the bars of chocolate. She was incredibly friendly and engaging. My friend had a problem with her sink plug, and the receptionist shortly went in to rectify this issue for her. I can honestly say, that in terms of customer service, this hotel provided a masterclass. Huge kudos to whoever is at the helm, because it’s a fantastic environment to be around. The hotel itself was great, it was clean & the location was ideal for walking over to the pool. We ate at the brewers Fayre both nights. It was busy with variety of customers, again the staff were friendly and it was a convenient place to easily grab food and a drink. My hotel room was on the front. It was a little noisy in the night due to a group of lads out on the carpark, so I’d recommend requesting a room on the back if you are sensitive to noise. I wouldn’t hesitate to come back to this hotel again in the future
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