리리뷰어The facilities were beautiful and amazing. Room was very nice, bed very comfortable. The food was delicious and the ambience on the top floor was very nice with fire pits to sit and relax by. The only reason I didn’t give a full 5 star rating was because of housekeeping. They came in the first day and restocked our bath linens. After that, for the next four days, we never saw them. Ran out of bath linens, coffee and toilet paper. Had to go to front desk to ask for these necessities. One person on our floor put a huge pile of dirty linens outside their door. Another put their overflowing trash cans outside their door. Our cans were overflowing as well. I would definitely stay here again but I would make sure to request housekeeping daily. Not to clean or change sheets. I never expected that. But to leave clean bath linens and check trash cans and toilet paper.
리리뷰어Good for family. Room size was good. Although hotel is at roadside, rooms are away from road, hence quiet. Hotel is also by the river and room balconies face river which is nice. One swimming pool is with slide and waterfal. Second pool at other end of the hotel is also nice. Breakfast is basic. It worked well for our family. In front of hotel, there is a stop for free public nostalgic bus (Blue line trolley) that takes you down to Gatlinburg center in a few minutes(Aquarium is last stop), comes at every 15 min. Otherwise it’s 15 min.walk to the city center.
ZzachedelicThis place had SO much potential, but little by little, it proved to be a hotel I cannot recommend in good conscience.
I booked a ‘Honeymoon Suite’ for my wife and I, from the date of January 21st to January 25th. The receptionist that checked us in was friendly, but was facing the dilemma of deciding which room to put my wife and me in, because a water line had burst the previous night, causing the cold water to shut off completely for the first couple days of our stay.
The receptionist (at the time of my check-in), was likely also a/the manager, and she offered to switch our room out for another. I declined, however, due to the fact that none of the available, vacant rooms had jetted jacuzzi tubs in them, and the jetted tub was one of the biggest features which drew me into booking the room.
We ended up staying in the original room (with the temporarily broken water line), and the manager told me it would be no issue to appropriately partially refund our money, or compensate us for the many issues we experienced, monetarily.
ММакс МаксовOverall, the hotel appears to be well managed, and it was nice to see the staff working together and supporting one another. I especially appreciated not having to wait several hours for check-in, which made the arrival much smoother.
During my stay, some areas of the floor were under renovation. While this is understandable, there was a noticeable smell and visible signs of ongoing work, which slightly affected the overall impression.
The room itself felt quite cool, and there were a few small details that could be improved. The coffee machine wasn’t working, a hair dryer was not available in the room, and there was a noticeable draft coming from the window. I also noticed a black hair on the bed upon arrival. On a positive note, an iron was provided.
One thing I did appreciate was that coffee and tea were available in the lobby most of the time.
For a 4-star hotel, 🫣🫣🫣
Overall, this hotel could be a good option if alternatives are limited, and with some attention to details, it has the potential to offer a more comfortable stay.
리리뷰어걱정했지만 기회를 줘서 기쁩니다. 일부 리뷰는 나를 무서워했지만 내 경험은 훌륭했습니다. 장소에 빈대가 있다고 말한 사람에게 가장 먼저 중요한 것은 내가 빈대가 하나를 찾으려고 보았고 한 번도 보지 못했다는 것입니다. 린넨이 너무 깨끗해서 시트와 수건이 새것이라고 솔직히 생각합니다. 거울에는 줄무늬나 반점이 없었습니다. 샤워실에는 물 얼룩이나 반점이 없었습니다. 냉장고는 한 번도 사용하지 않은 것처럼 보였습니다. 너무 깨끗했습니다. 나는 더 나쁜 허리 통증에 눈을 뜨지 않고 새 침대에서 잠을 잘 수 없었고 처음으로 고통은 마치 내 침대에 있는 것처럼 덜했습니다. 즐겁게 놀랐다! 나는 또한 아침 식사에 대한 몇 가지 불만을 보았으므로 당신에게 말할 것입니다 .... 굉장합니다! 비스킷과 그레이비, 와플, 시리얼, 요구르트 주스, 머핀 중에서 선택할 수 있는 선택이 꽤 있었고 깨끗하고 훌륭하게 비축했습니다! 다음 방문으로 돌아갈 때 다시 여기에 머물고 싶습니다. 좋은 경험에 감사드립니다.
리리뷰어The hotel is in a great location and that’s the best thing I can say. The breakfast if they have a lot of people coming is good with biscuits and gravy and scrambled eggs but if there’s not many people booked, it’s just scrambled eggs and half cooked sausage.
The one thing if you have a pet, they’re gonna stick you in one of the old rooms that the floor hasn’t been mopped in ages. They made dust mop it, but if you drop some water and wipe it up, the rag is black and the bed was very uncomfortable. Young man at the desk was very nice and he actually helped me a lot and he said they did have a lot of new mattresses, but unfortunately our room wasn’t one of them.
리리뷰어I have stayed here at least 8 times in total. I've always felt appreciated and valued. The last two stays not at all like previous stays. The guy was rude. This time the lady put me in an undesirable room in a corner with no view of the river. I choose here to sit out on the back to enjoy it. This relaxes me after the long drive of 700+ miles. A hot shower and listening to the quiet natural surroundings. This time after putting my luggage in side I took the cart back. Open the door and saw nothing but bushes and to my left cars from other businesses
I went back requested one of my other previous ones as the windows were open and they were vacant. She flat out said no. I cant help it. That's your room Period. Walked away. Then the guest above and their noise , running in and out screaming. Next the racoon knocked all night. No sleeping. Just asked as I went outside they laughed at me and got louder. Horrible. As schools r letting out. Probably be worse. So I'll probably choose different until they return to their earlier behavior
MMAINT65The Hotel is old and very few improvements. Just one hook up for charging phone and it's at desk light. Which is not even close to were your bed is. The so called carpet is older than me I believe. Bathroom sink does not have a working sink stopper cause the sink faucet is not made to have one. Pictures I learned can be adjusted. The elevator used to get to ground floor shook Everytime you use it
I would not adverse staying HERE for the the money is not worth it The location is not worth the money
They have made money off the property and not put money back in property I bet the room fire smoke detector guess it is a dual type hasn't never been replaced Micro Hotels I thought had better standards
I spent right at 30 years as a MAINTENANCE SUPERVISOR
so I do when things could be better !!!!!!!!!!!!
리리뷰어호텔은 오래되었지만 깨끗했습니다. Gatlinburg 및 Smoky Mountain parkway에 편리합니다. 방에는 미니 냉장고, 작은 커피 메이커, 헤어드라이어가 필요한 모든 것이 있었습니다. 2층과 3층으로 가는 엘리베이터. 그러나 큰 야외 입구의 양쪽 끝에는 편리하지 않았습니다. 침대는 편안했습니다. 방에는 평면 스크린 TV가 있었지만 리모컨이 작동하지 않았습니다. 우리는 프론트 데스크에 전화를 시도했지만 전화도 작동하지 않았습니다. 우리가 그들에게 말하기 위해 프론트 데스크에 갔을 때 그들은 방에 전화기가 있는지 모른다고 말했습니다. 그들은 우리에게도 작동하지 않는 새로운 리모컨을 주었습니다. 방에 수건과 수건이 1개밖에 없었지만 프론트 데스크에 갔을 때 더 많이 주었습니다. 에어컨이 잘 작동했습니다. 수영장은 열려 있었지만 광고 된대로 가열되지 않았습니다.