Shocking experience. We booked and paid for 3 rooms. We informed hotel that we would arrive late and they were supposed to send us a link and code to check-in. We recieved nothing at all even after multiple emails and phone calls, including from the booking agent. We had a disabled person staying with us and were arriving late with nowhere to stay. Fortunately the agent saved the day but the lack of care and neglet from this hotels management and staff is nothing short of irresponsible. Wish I could give no stars. Please be aware this hotel doesn't have a reception and you will be left stranded.
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