B&B 호텔 부르주 2

"The heating was deliberately turned off... we're freezing!"

에이스 호텔 부르게스

샤토 드 라제나

"Bad experience. Yet last year we went there as a family and we didn't have any problems. It seems that loyalty is the boss's last problem... I had to cancel my reservation due to my daughter's health problem. I notified the hotel manager directly, who accepted the cancellation and at no time did he mention any fees or even full payment. I would have paid a fee if he had told me about it because I am respectful of the work. Everything seemed to be settled... But surprise! That same evening, the receptionist called me, pretending to ask me my arrival time, even though she knew perfectly well that my reservation was canceled. When I reminded her of this fact, she coldly replied that she was going to charge my credit card anyway. After negotiation, she told me that she would check with the manager and 15 minutes later my card was debited. Dishonest and unacceptable behavior! Non-existent customer service! And looking at the reviews after the fact, I realize that this is not the only problem with this hotel: Unpleasant rigid staff and the highlight of the show, bedbugs on many reviews!!"

노보텔 부르주

"Novotel is a Novotel. However the steel fence around it, covered in green plastic hides on the ground what you can see from the 4th floor! A seemingly old block of a hotel full of immigrants or refugees, causing hell, fighting sleeping on bench’s uncontrolled. Hotel is very hot too, room 435 has less air-conditioning than a car 30 years ago. So open the window and listen to the refugee camp fighting of a chair etc. Not the best. Breakfast ok, pull out beds are singles so each child gets a bed rather then rolling into each other. However not to be repeated."