Verified traveler
2024년 2월 29일
The first room that was given to us was dirty, the toilet didn't flush properly, and the pull out couch was broken. They changed us to another room, however knowing that we made a reservation for three people, they did not have bedding available. We were told that it would be ready around 11pm. Around 11pm, we called down to the reception three different times and no one answered. My daughter went down to say that we were informed that the bedding would be ready at 11pm. The response she got from the receptionist was "I don't know who would be stupid enough to tell you that it would be ready by 11pm." Very rude! It makes me upset that we made the reservation for three people and they didn't have the bedding ready for a third person. What are we paying for??? Complete lack of customer service!
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