I had booked 3 rooms, for 5 relatives, in order to attend a funeral. All 3 rooms were acceptable but the catering facilities were deplorable. I paid for 5 full English breakfasts, primarily because my wife is Coeliac and it is essential that her food is Gluten Free. No, this is not a fad, it is serious. The first morning the grills at the Beehive Pub, were breakfast was included, were apparently not working. The 2 staff we spoke to clearly did not understand Gluten free. After a while they said they could provide gluten free toast. 2 of the 3 slices were inedible. The rest of us could have continental breakfast after having to ask for plates, spoons, orange juice and even hot water for tea/coffee which was not supplied. This was mentioned to the hotel manager who fully apologised and promised a refund. Ok, £9.99 for my wife’s and £2 each for us is not a life changing amount but despite speaking to “Tisha” as we checked out - nothing. Very disappointing and this has let Premier Inns down big style.
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