There are more positive points than bad, which was a relief after reading so many negative reviews before we came. We did have a great time, but there are some things to mention for sure. Check-in/Our Room Firstly, our check-in needs highlighting. It was very late at night, and we were greeted at the desk by a friendly chap and told our room number, but very little information was given after that. Mehmet helped with our luggage and advised us of a few things, but we still had no clue what time food was served or any mention of our included à la carte, which was very poor. Upon arrival at our room, we discovered it looked nothing like the pictures advertised on the Jet2 website. We were also with our 15-year-old daughter and were greeted with a single room with three single beds in it. I spoke to our porter and showed him my room confirmation, and he said this was correct; we had booked a standard room. I then went back upstairs to speak to the man on reception and told him that there should be a double bed and that the pictures looked nothing like the ones on the website. Language was a bit of an issue clearly, and he would not let me upgrade. I was just told to come back tomorrow to speak with the manager on the desk. This was annoying, and in the end, we didn't even bother going back to complain. The complex is massive, and they really should have looked at the booking and saw we had a teenager with us and accommodated this. The hotel wasn't even half full. Most ”5-star” hotels upgrade for free. We literally got a 2-star room (not very clean, nothing like the pictures, the air conditioning barely worked and was incredibly noisy). If it weren't for the staff and everything else, I would not be rating this review so high. Our neighbor upon our arrival said ”welcome to Alcatraz,” and it did feel a bit like that with apartments close together. We didn't get the promised balcony; it was just a small step with two chairs on it, with no privacy. I won't moan about the room too much as we didn't go back the next day to complain further, but make sure you get one that is in the pictures on your travel company's website. We did leave a couple of tips for the housekeepers, but the cleaning wasn't great. You didn't get any special treatment like swans made out of towels, but you did get your bed made and minibar stocked, so it's not all bad. Be warned, they like you to put toilet paper in the bin. Nothing was mentioned about this apart from a card in the bathroom. I remember first encountering this many years ago in Corfu, but I would hope in this day and age, you didn't have to wipe and leave it in a bin. The Staff The staff are the highlight of this place, though. Some do not really engage (perhaps a language issue), but there are some absolute stars there, such as Nazmi (breakfast), Yusef Can (bar), and others whose names I have forgotten how to pronounce. Thank you all for such great service. The Complex The complex itself is like a little
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