더 로열 알렉산드라 호텔

Reasonable hotel staff good breakfast could do with improving

My husband and I stayed at this hotel a few years ago and found it pleasant and in a good location we booked again due to this however this time around our stay was completely the opposite we checked in at 3 pm on a Friday for 2 nights - within an hour of being there I was looking online to move to another hotel as there wasn’t another room we could move to - the room was absolutely freezing after going back to reception to enquire about the heating we were told that they don’t heat the back of the hotel in the week I asked if it would be on soon as it was a weekend we were told that it’s normally around 18.30 and we were given a small fan heater at 19.45 the heating still hadn’t come on after going back to reception I was told that she would have to leave a note ?? while I was waiting for the lift she came out of reception someone had left the main door open and she said “people complain they’re cold but they still leave doors open “ the room itself had only a small shelf’s at the side of the bed and no others at all so we had to store most of our toiletries on our suitcase the window blinds didn’t fit properly and left a gap at the side there was also no storage in the bathroom so our toiletries had to stay in the bag on the floor the toilet was wobbly and shifted when moving unfortunately we didn’t think to bring a screwdriver to secure it and most of all we couldn’t have a shower as the water was scalding hot I spent 10 minutes trying to regulate it then my husband tried we left it to get cooler but that didn’t happen all-in-all around 30 minutes trying to cool the shower down enough to have one and come out unharmed I was ready then to throw in the towel and leave by sat evening there was still no heating luckily we spent most of our weekend out of the room as planned but it was still the worst stay I have ever had in Blackpool there is definitely NOTHING royal about this hotel at all !!!

Very clean comfortable rooms and the staff were all amazing. The lift on one side of the hotel was broke but that is not within the staff’s control. Will definitely return

Disappointing, the rooms we got were definitely nothing like the ones advertised. Upon arrival we checked in to be told we had to pay a £50 deposit for room yet there was no mention of this upon booking, paid the money and went to our rooms only to fine the very poor and shabby room. We booked a double and not the standard but the next one up to find that it was one of the tiniest rooms we've ever stayed in . The double bed was pushed up to the wall at one side giving just enough room to walk down the other side. We then decided to check the bed as the room wasn't the cleanest or in the best condition , this then flagged up that the bed base was broken and had MDF boards on both parts of the base and they weren't fastened together either . The wardrobe rocked from side to side when opened and the drawers were the same and also dirty inside so wouldn't put our things in either. We decided to try and make the most of it as we're told we couldn't change rooms due to being fully booked. This was when we noticed that there were also refugees in the hotel. The hotel.advertises a 24hr bar with entertainment on an evening, both evenings the bar was closed and drinks could only be purchased from the reception which we did after she told us we would have to wait 10 minutes because she was the only staff member on and had other things to do first ( I know not her fault and she shouldn't have been on her own at night time ). Breakfast was ok but not fantastic very basic and some of the pastries on offer were very dry and a bit stale like they had been left out or left over from previous day. Before we checked out we went to ***** the bed as we always do when we go away and what a big mistake that was , we found numerous dirty stains on the mattress that looked like blood and this was on both sides , this made us feel quite ill that we had actually slept in that bed that ahoukd in all honesty be burned. When we checked out we weren't asked if we'd had a good stay so I purposely told the girl on reception about the state of the bed ro which she just smiled and said "ok" nit the response i would have expected but thats the one we got. Would we stay here again , absolutely not . This is definitely a case of false advertising.

It is a far better hotel than reviews suggest. The rates are really great. Rooms are clean and although the bar is not open, you can buy drinks from reception 24/7. On top of this it is located just a few minutes walk from the Winter Gardens.

Stayed for 2 nights and it honestly felt like a prison cell. The room had suspended ceilings that made it look more like an office than a hotel. Damage everywhere, old musty smell, no curtains and broken blinds. The bathroom was a nightmare. The shower cubicle was far too small, you have to squeeze past the sink just to reach the toilet. When sitting down, your knees touch the wall, and you can hear the next room from inside the bathroom. Wardrobe was leaning and felt like it would collapse. TV didn’t work. Key card only worked on the third try. The bed was rock hard, while the pillows were so soft it was like lying flat on the mattress. The whole hotel looks old and in desperate need of refurbishment. Lift was awful, dirty, and smelled bad. Breakfast was only continental, no cooked option. The only positive was the staff, who were absolutely lovely and helpful. Sadly, everything else dragged the experience down. If you want a comfortable stay, spend a bit more and choose a better hotel.