베튠 호텔 예약

'베 기차역 바로 맞은 편에 차가 매우 편리하고 방이 깨끗하고 깔끔하며 조금 작습니다. 아침 빵이 맛있고 프론트 데스크 서비스가 매우 좋습니다.'

'호텔은 베 (Bethune)의 그랜드 플레이스 (메인 플라자)에 위치하고 있습니다. 시계탑 베프로이의 멋진 전망을 제공합니다. 직원들은 친절하고 매우 도움이됩니다. 그들은 심지어 우리에게 무료 추가 물병을 주었다. 방은 깨끗합니다. 호텔 근처에 주차 장소가 많이 있습니다. 그랜드 플레이스 주변에도 많은 레스토랑이 있습니다.'

'I’m really not sure how to review this one night stay. The room itself once we finally got in, was decent. Good shower, very comfy bed, good location, good parking. However, we turned up just before 6pm and we got into our room around 8.15pm. During the middle part of this, we got very wet trying to get a reply from the ‘hotel’ buzzer, spent a lot of money on phone calls to the ‘owner/manager’ and thought a lot about where else we could stay overnight because we were clearly not going to get into the hotel we had booked. It was a complete mess. No response from the buzzer and no response from the 2 phone numbers we were given. Having made 20+ calls, we eventually got a call back with lots of (quite complex) instructions on how to get our key, where the room was located (different location) and - specifically because I asked how to get through the gate of the new location - an explanation as to how to actually get into the car park entrance to our room. This really isn’t what you want for a one night stay when you’ve driven 300 miles that day. Breakfast is not a buffet - as advertised when we booked - but a few random bits in your room. I have no idea if these are changed for the next guest. Trip.com couldn’t or wouldn’t help - I’m really not sure - and the owner was not contactable. I’ve had no apology since. The explanation we were given as we stood outside in the rain was that the person ‘had been in a meeting’. They may need to review their reception processes. The reason I’m not giving this a one-star review is because the person who finally rang us to tell us what to do, was lovely and the room was pretty good (air con needed, but otherwise a good room).'