Hotel Kölner Hof Refrath

I booked this hotel for myself and my family to stay for 1 night to break up our journey from Prague back to the uk. I reserved a double room for 2 adults and 1 child. We didn’t arrive till late, 21.30 to be exact and we were all very tired from a long journey. When we arrived, no staff, left with a code to enter property. When we entered the room there were two single beds. We rang the number available and spoke to the owner and he told me that was the only room left and no other rooms available as fully booked, his attitude was terrible. So me and my partner had to ring round other hotels to try and get a room at half nine in the evening on a Saturday evening. We rang 4 hotels and they were fully booked. Absolutely shocking service, very dated hotel and terrible surroundings. This man does not deserve business with this terrible attitude and leaving a family stranded with no bed for the night. PLEASE AVOID

Der Aufenthalt war einfach nur unterirdisch. Genutzt wird das Hotel von Durchreisenden. Die Zimmer sind klein, ungemütlich und vor allem dreckig. Es ist einfach nicht vertretbar, dass an manchen Tage die Zimmer nicht gereinigt werden. Absolut keine Empfehlung!