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I had a terrible experience booking through Trip.com, and I will never use this platform again. I booked Alba Hotel through Trip.com, expecting a comfortable stay, but it turned out to be a complete nightmare. At check-in, the receptionist assured us that all amenities, including heating, were available. Since it was very cold, I specifically asked about it, and they confirmed it was working. However, upon entering the room, we realized it was freezing cold and remained that way the entire time. I barely slept all night—not even 10 minutes continuously—because of how cold the room was. It was truly unbearable. When I complained to the reception, they told me to go back to the room, saying that someone would come to fix it. No one ever came. The next morning, at check-out, they casually admitted that the hotel had boiler issues all along. If that was the case, why were we not informed at check-in? Instead, we were lied to and left to suffer. What’s worse is that Trip.com failed to ensure this hotel met basic standards before listing it on their platform. As a booking service, Trip.com should take responsibility for the quality of the hotels they promote. This experience has completely ruined my trust in Trip.com, and I will never use or recommend this platform to anyone. If you are considering booking through Trip.com, be warned—they do not seem to vet their hotels properly or take customer complaints seriously. I am extremely disappointed and expect much better from a reputed travel platform.

ボケリア市場のすぐ近くで、地下鉄の駅も2個使えて便利でした。ホテルも清潔感がありました。シャワーのお湯がどんどん冷たくなりますが、2人までならなんとか間に合います。(パリでもそうだったのでヨーロッパの問題でしょうか)受付を通るたびに挨拶をしてくれて親しみやすい雰囲気でした。

Sehr zentrale Lage, dennoch nachts ruhig, unaufdringlicher aber effizienter Service, wir kommen gerne wieder! Für unseren Aktiv-Rollstuhlfahrer (61cm breit) recht gut geeignet. Der Zugang ist barrierefrei bis zum Lift und auf den Etagen, wenn auch etwas verwinkelt.

Friendly staff and conveniently placed in the center of town. If you are looking for a cheap hotel this is perfect. However, the room was small with not much space to put things eg bathroom and table in the room. The kettle never boiled the water, the hairdryer turned off halfway through drying my hair. The price was very fair but I would chose a bit more comfort next time I visit.

Un buon hotel pulito servizio buono e vicino alla Rambla e alla metropolitana.

Hotel was close to everything which was nice.