더 아칼라 스리 세다나(The Acala Shri Sedana)

Location is quite in the interiors but property is nice with a good view. Staff is not accommodating at all. We booked our snorkelling tour through them and we had to checkout the same day. still they won’t accommodate for 1 hr extended checkout so we could freshen up once we are back from snorkelling trip. (There are no bathing rooms in the common area/swimming pool area). This is unlike what we experienced in Bali in three other properties. Aircon in our room was not working… the whole night. My breakfast had stale and smelling tomatoes. No apologies or compensation. Overall extremely bad experience for us.

不要住！不要住！不要住！這邊衞生很差！服務也不好！床上還有三衹蜘蛛在跑！太恐怖太嚇人了！不小心打碎了刷牙的玻璃杯罰了100000印尼盾，摺合人民幣50元。然後我們約了去碼頭的車子説好三個人價格是150 000印尼盾但是第二天的那個前台女的騙人想坑我們説需要200 000印尼盾 想要多收50 000。真是太***了！！而且酒店沒有電梯全是樓梯非常不方便！早餐也不好吃！

Very nice hotel. Amazing view from the pool and the room. The roads are not good around the whole island but the hotel can provide the scooter. The breakfast is okay. The room is big and nice.

Excellent property and great staff. Only challenge being that the property is infested with millipede, termites and quite a few other bugs.

Swimming pool with seaview💙💙 A hotel full of vibe of island life Staff are friendly, always with a smiley face💗💗

AWFUL place, dishonest people. I got injured on my bike ride up to their place - they failed to mention how bad and broken the roads were and totally unfit for motorbike riding. Then with my foot injury they offered me a room down 150+ steps and the entire grounds smell like PETROL - gave me a headache and made me nauseous. They said they add petrol all over the place to remove the moss, but it's highly toxic and unpleasant. In the end I couldn't stay because of my foot injury and all the steps + the unbearable amount of bensin odor that fills the entire grounds, but they refused to refund and kept my money with very ugly manners. Meanwhile my entire holiday was ruined as I had to stay off my foot, out of the water, and prevent an infection on a remote island. These people do not care about the guests - they are really not nice or competent. I don't recommend you give them any business or trust them with your stay.

Hotel is amazing. All stuff was nice and kind. Only problem was weak wifi but acceptable.

The hotel is lovely and the view is also great, but unfortunately that’s about it. The location is really not convenient for anything on the island, and what others say about the road being dangerous on bikes is very true. I found the male staff here to be very helpful and friendly, I found most of the female staff to have a bad attitude. Some people said the breakfast is unlimited… for me I was allowed two plates max (considering one plate could be a single slice of French toast, this is not a good breakfast). The food was fine, but the quantity was really poor. The room was nice. Good view. Good size… but little centipede like bugs everywhere. Hundreds outside and a few coming into the room. Finally I felt like the hotel was taking advantage of its poor location by gouging guests for more money at all possible occasions. The shuttle times are a joke… they do this so that you have to pay for an out of hours service. I booked onto the free shuttle my Finley morning at 10am and because I would have checked out (in order to leave), I was told I am not entitled to the free shuttle and I’m not longer a guest and the cost would be around £6 (£6 to sit on a free shuttle for all the other guests that would be leaving the hotel regardless). Overall, the hotels fine, but their ‘policies’ are all in place to take more money from you and the locations horrible. My advice would be to stay at a hotel on Dream Beach. Same price, perfect location.

I have to say that their service standard is way beyond my expectation. The service is excellent and the staff are very responsive and polite. I forgot to arrange for ferry pick up service, thanks so much the receptionist helped me call the ferry company at last minute. The view from the swimming pool is unreal, best viewing time is during sunrise or afternoon. However wifi is relatively slow especially during peak hours at night, and road to the hotel is super bumpy… but the rest about the hotel is just perfect!