바쿠, Lutronic Azerbaijan 근처 호텔

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

나는 리셉션을 좋아한다

최고의 해변 전망 호텔 ... 도심에서 조금 떨어져 있지만 머물기에 정말 좋습니다 ... 좋은 직원 ... 객실은 해변 전망의 발코니가 있습니다 ... 깨끗한 장소 ... 좋은 아침 식사 .... 좋은 편의 시설 ... 사랑 장소 ... 😃🙏🏻 곧 방문하기를 바랍니다 .. 계속 해.

Персонал на завтраке очень замечательный, подняли настроение. Местоположение отличное Но не понравились платные шапочки в бассейне за 20 манат (это дорого), шапочка для душа не подошла, хотя во всех отелях подходит, настроение было испорчено

Уютный отель, хорошее расположение. В номерах чисто, сами номера просторные. Вежливый персонал. Вкусный завтрак, но не совсем разнообразный. В номерах не хватает освещения, так как очень высокие потолки, а лампы на такую квадратуру не тянут)

It's a great place. Good treatment at check-in. Although there were minor delays in the food, the attitude and service were excellent. The hotel price is one of the most ideal among other hotels in the country. I recommend it to those traveling with their families.

Although the hotel is not in the heart of the city, the area is in a very pleasant residential quarter. There are good pubs, restaurants and pastry shops nearby. At night there is a grocery store and a pharmacy right next to the hotel. The rooms are clean and nice, the staff are very helpful in everything.

I would like to share my wonderful experience of staying at Excelsior Hotel Resort&Spa in Baku this June. I booked 4 nights (12-16 June) as I was planning since long time ago to visit Baku with my mom. I selected Excelsior based on reviews on *********** and its facilities. I must say I did not regret a second to have made this choice :) the hotel haz amazing interior design, superb breakfast service (thank you, team and Chef Zohra), amazing swimming pools (indoor and outdoor) and spa amenities. I was super happy to celebrate my birthday in the hotel and the staff surprised me in the evening by bringing a cake and champagne to our room. It was such a beautiful gesture I will never forget:) overall, the staff is one of the best I met in my life caring, attentive, responsive and friendly. I recommend Excelsior to anyone who travels to Baku for business or leisure. Ludmila, Ukraine. June 2023.

좋은 위치! 바쿠는 전혀 크지 않고 객실은 깨끗하고 환영 디저트가 있습니다

매우 조용하고 잘 조직 된 장소. 직원들은 매우 환영하고 친절합니다. 아침 식사는 좋지만 조금 제한적입니다. 룸 서비스가 최고입니다. 편의 시설, 레스토랑, 커피 숍, 바, 스파, 수영장, 체육관 및 세탁실. ......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................