Kingwood Hotel Sibu
22시간전 예약됨
After attending a friend's daugther wedding dinner in Sarikei, we drove to Sibu Kingwood Hotel to stay for a night. Checked in 15 Dec 2022, Room 610. I am very disappointed it was not a best Riverview room, blocked by the Function/swimming pool building. Room is bare minimum , nothing set up, no coffee/te, no bedroom slipper, no safebox, no sofa & coffee table, one hand towel for 2 occupants !!!! Room windows safety latch is broken, some stain on entrance door, bathtub stopper control is broken. Called housekeeping , they offer to call Maintenance to fix window locks...Front office to do room change. Have rejected their offer as i am very very disppointed !!! Wonder how do this Hotel check in guest to a supposedly ”vacant clean” where there are defects!!! It should not have happened. Last but not least, the staff at River Front Cafe entrance is rude and unfriendly !! Lots of room for improvement !!!!!
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