I was expecting more…. To say that the overall experience has been slightly disappointing and underwhelming would be fair, although the service levels and food quality made up for the lack of 5* basics you would expect from such a renowned hotel. To summarise: ROOM Upon arrival our room was not ready, we did expect that and did not complain. We decided to go and explore the grounds and facilities and took a ride into the nearby town for a little bite to eat. Once back (at approximately 2 pm) we were informed by text message that our room was ready, we collected our keys and with great excitement went to the second floor to inspect the room. Our bags were not in the room, the room was not set up for a family (we are a family of two adults and two small children), there were only towels and robes for two, no welcome letter or any sort of sign that this room was actually “our room”. We thought we had entered someone else’s room. We called reception and asked if that was the correct room, they confirmed it was, we then clarified about missing robes, towels, and that the room set up should be for four pax. They apologies and they it would be rectified (it eventually was rectified a few hours later). Overall the check in experience was sterile and there was absolutely no effort in making you feel welcome or at home FACILITIES oh, this was the biggest disappointment! The so called family pool felt like a big communal public pool on a very busy Sunday morning, with screaming children, no places to seat, messy towels left everywhere, no one to tidy up or to tell the misbehaved children to calm down (or the parent to keep an eye on them!). Feels like there are a lot of pearls using this facilities from outside the hotel, as a health club, so there is absolutely o intimacy or exclusivity for hotel guests. There is an adult only outdoor pool and a lap pool, also busy and unattractive. The spa, despite having very well well trained staff, is not a nice place to relax either due to the odd relaxation area layout. There are great outdoors facilities for your use but you’re restrictive by the Scottish weather, which was inclement during our stay. The indoor area was under refurbishment so we couldn’t use the indoor tennis courts. FOOD Dinner was great at all venues, but the highlight was the Stratearn, a must do! The breakfast is out of this world, and we have been to top classes hotels all around the world , this is really up there. Shame about some people (minority , but still!!), turning up for breakfast with their flocks of children in pyjamas and bare feet in such an elegant venue, it really did spoil the atmosphere, you would expect a little bit more common sense, but that’s the problem of visiting during half term? I would have rated this hotel 3 star had it not been for the dedication of the staff, they really do make the difference, most of them have been there over decades and love working there and you can see how proud they are in what t
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