Let me tell you about Broc and the level of service he feels is appropriate for this hotel. When I arrived, there’s a parking lot to the right that says “no hotel parking”. I proceed past the front lobby where they have a couple signs marked “loading and unloading only”. I continue to proceed to a gated parking entrance. Expecting to press a button for a parking ticket, I instead find a call button. You cannot get in without a key. I can’t park without a key. I press the call button … again … again … again … again. After the fifth time, a van behind me is blowing his horn. He’s behind me. The bar is in front of me. I’m unsure what he expects me to do. Finally, I call on the phone and get the front desk. I explain it’s raining hard, my car is getting soaked inside and I need to get in. Right at that time, the man in the van behind me gets out. He’s an employee and tells Broc “I got it Broc; we’re good.” He could have helped sooner but oh well. I make my way into the parking deck. I grab my bag and proceed to the door. This time, I find the door is locked and requires a key to get in. Go figure. Again, I have to check in to get a key. Hilton and many other hotels allow you to use your phone as a key. Here at IHG’s Athens Indigo, they aren’t as advanced. I need a key to park. I need a key to get to the lobby. I can’t get a key until I’m in the lobby. I’m no *****; I get there’s a solution to this problem. People are inside. I don’t know that solution though. It’s storming outside and I’d hope/expect there to be a way to check in without dodging rain bullets. NOPE. I call again and get “wonderful” Broc again. I tell him I’m in the parking deck but I don’t see how to get inside. Here’s where it gets fun. After that statement above (verbatim), he tells me, “If you can’t figure it out, I can just cancel your reservation and you can go somewhere else.” WHAT?! Not sure who made his day horrible, but he’s decided I’ll be the one where he evens the score. I tell him I can figure it out if he just tells me the way in. Once inside, I see Broc standing there not helping anyone; just waiting. I walk up and he asks how he can help. I directly but not rudely say, “Actually at this point, I would rather just have a manager to speak with and get me checked in.” Broc is having a bad day; I don’t want to be a part of it anymore. Life’s too short. Broc responds (no kidding … exact words), “I’m not getting anyone for you and you have 6 minutes to get off the property before I call the cops.” Let’s pause for a second. I’m not some huge person or a physical threat of any kind. I’ve said NOTHING to him at this point to warrant the continued escalation. However, I also know he can (for any reason) call the cops. So I start out the door. I am here at the hotel as a presenter for the company hosting a conference. (BTW, lost sales in that I won’t be back after this.) I’m not interested in his power trip or dealing with out-o
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