그랜드 호텔 칸니조네

Struttura top, colazione ottima, spiaggia stupenda e servizio di altissimo livello !

Beautiful property. Easy walk from bus stop. Parking available. Excellent service. Beds are very firm but mattress toppers are available.

Great stay but not 5 stars Our stay was great, the food was particularly good however the beds were very hard and uncomfortable and the wifi was exceptionally slow.

The hotel was very clean. The waiting staff were phenomenal. The reception personnel were helpful but unfortunately upon check out many charges were charged that were never ordered or used. Transfers to and from hotel were told to us by many staff members behind the desk one price but upon check out almost triple was charged for this service. We were told that each transfer to the beach was $18 euros per way but upon check out we were charged $80 Euros for these transfers per day. If we were told this we would have not used this service. This is very deceitful coming from the reception desk staff. When we confronted about these charges upon check out, we were told that we misunderstood, how can that be if 3 different receptionists told us the exact same amount each time we asked for this service. We are extremely disappointed and upset. We spent quite a bit of money to stay at this 5 star hotel. Lesson learned to have information in writing and not verbal communication.

First of all, I will star with me wanting a 5 star hotel with beach club on the deck. Which both the hotel have failed to bring up. It start with a failure of the front desk to accommodate transportation at night time for 2 women. (which much expensive then just to get taxi) After that Ive booked sea/pool front room but then the hotel changed it to garden view, with all those inconveniences also the staff at the front desk was super unprofessional and very not welcoming. They make me feel like they do me a favor. (No any 5 star hotel Ive ever been I experienced such a bad staff treatment) After that, at the morning I was at least excited to go to the beach on the deck to enjoy the day ( as you could see in the pictures of the property) Then the front desk saying its been close for a while and there is a shuttle of 10min drive to the beach till 6pm. Totally unacceptable! No one told us before booking or after. Completely disrespectful towards to customer. At the evenings I was supposed to get ready to dinner and I was asking for iron to the room and there was very rude response of the staff of them telling me there is no iron allowed to the room and if I want i can use their iron service from 10am with cost of 15/20€ per ITEM! Where is that make sense? Went with wrinkly clothes to dinner and my total vacation ruined because their “rules” After all these inconveniences the staff was totally not nice. The staff was porously made us hard to get transportation. Bad wifi !!!!

***READ THIS BEFORE YOU BOOK*** Overall 3/5 Staff were very friendly and helpful Shuttle from the airport was 130 euros (taxi was 100) Pool is VERY small. Not enough day beds to accommodate guests, so if you don’t get there very early you will not sit by the pool. Room was fine, shower was fine, water pressure was bad. “Private beach club” is a stretch. There is a shuttle that brings you 10 minutes to a public beach where the hotel has a section roped off. It is nice but not a private beach. Breakfast was good. Spa was nice, small, but good services. Again all staff was very friendly and professional including the spa staff who gave us the massages. Drinks/water by the pool or “beach club” were very pricey, about double anywhere else. (Aperol spritz at the pool was 16 euro, and at the bar outside the “beach club” was 7 euro.