We booked the Kefalonia Bay Palace for a ten day stay in Kefalonia based on TripAdvisor research and my perception of location, never having been to Kefalonia before. It’s about 45-60 minutes from the airport. We arrived late at night, restaurant was closed so they referred us to a nearby taverna. Hotel gave the impression of being understaffed or minimally staffed. There were enough employees, but the communal bar was not staffed (the pool bar was at certain hours) denying guests a communal get together opportunity. We checked into our room and while at dinner the hotel phoned us and upgraded us. We knew we would have part of our stay in a mini villa and part in a family room. At this point we were pleased to be upgraded to a mini villa for the entire stay. There was a nuisance local tax to pay at check in which seemed odd. It was not a lot of money but generally these things are included in your quote and these local requests for a few more Euros are a nuisance. Be alert that the Kefalonia Bay Hotel is located at the edge of the village of Aggia Effima from where numerous taverns, cafes, shops and bars are walkable. But the hotel is located on a steep cliff side offering lovely views but a tortuous ascending of 135 steps and a lift to get back to our room every night. This is no joke and we were gasping for breath every night we came back to our room. Our mini Villa was the very highest, very last of the development. Breakfast was good, often packed busy but always a place to sit and frequently rotated buffet trays. Wasps plagued your meal but we found that all over the island not just at the Kefalonia Bay Palace. After staying one night in one room and six nights in another we were asked / told to move a second time so eventually we stayed in three different rooms in ten nights. We were fully expecting to move rooms once, but not twice. But we were upgraded and we cannot complain about that. Staff helped us with each move. Breakfast was good, and one in room meal was also good. Seeing as the main lobby bar never had any staff I’d often frequent the pool bar which was staffed at certain hours. We had our own pool so did not use the communal ones. We’d eat in town every night enjoying a nice walk to numerous bars and restaurants / tavernas in the village. We worked off some calories on the mountaineering trek back to our room at the Kefalonia Bay Palace. We. ate one night at another nearby hotel that was much more accessible and has a very nice restaurant and view. We never ate in the evening at Kefalonia Bay Palace as the restaurant lacked charm and setting compared to the numerous local alternatives. We booked a nice island tour via the hotel and arranged a couple of our own tours / trips. There are many positives and negatives about the Kefalonia Bay Palace but there were some shortcomings, the place was quite expensive and not that accessible. We can neither recommend nor dissuade people from this hotel. It’s a tough one to review.
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