알마티 스파가 있는 호텔

호텔에서의 저녁 식사는 문제가 있습니다. 메뉴는 전화로 다운로드해야 합니다. 거기에서 읽을 수 없습니다. 대안이 없습니다. 또는 전화로든 아니든. 냉동 웨이터가 당신을 도울 수 없습니다. 그 결과 저녁 식사는 호텔 맞은편 레스토랑에서 했습니다. 호텔은 30시에 관심으로 가득 차 있었지만 벽 뒤에는 새벽 4시에 데보시를 마련한 술 취한 사람들이 자리를 잡았습니다. Resepschn은 문제를 해결하지 못하고 ”손님과 이야기를 나다”고 말했지만 소음은 계속되었다. 아침에 리더십에 불평하기로 약속한 후에야 우리는 하룻밤 동안 다른 방으로 이사하라는 제안을 받았습니다. 그리고 아침에 아침 식사로 두 대의 TV에서 우크라이나 친선 선전을 받게 될 준비를 하십시오. 채널 변경 요청에 따라 대답은 ”우리는 세계 뉴스를 보여야 합니다.” 음, 복도에서 고함치는 하녀들이 완전히 목소리를 내며 지도부의 모든 힘이 5성급 호텔의 해당 수준의 건물을 짓기 위해 갔고 건물이 정말 성공했고 군대의 봉사는 더 이상 충분하지 않습니다. 보통 리뷰를 쓰지 않지만 이 사람들은 나머지를 망치려고 매우 열심히 노력했습니다. 좋은 소년들, 그것은 밝혀졌다

다양한 서비스가 느립니다. 객실에 차 세트가 없습니다. 국제 전원 소켓이 없습니다.

Had a really wonderful stay here. The staff were absolutely top notch! They organized my airport transfers, and transfers within the city, to perfection. Always quick to respond over email. The hotel too was very nice. Newly refurbished rooms, and a really wonderful rooftop spa. Only one small issue was the room was too hot, and it wasn't possible to control the temperature.

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

멋진 호텔. 아침 식사는 매우 즐겁습니다. 다시 올 것이다.

I had to fly to Almaty on family business. Hotel itself is trendy, historical building. Inside is really nice, clean. Front desk folks are very friendly, knowledgeable and helpful. Rooms looks exactly as on photos. Each room has electric cattle, 2 bottles of water for each occupant. They refill tea, coffee, water every day. If you ask, they can bring you thus any time. I have to say their 24 hours room service is great. I bought room with breakfast. Highly recommend. Menu/ buffet is good. You can order omelets or oatmeal. One thing, though. Menu does not change at all. So, if you stayed few days, you will be fine. I stayed 10 days. It kind got boring after 4 days. Never the less, breakfast is good. Housekeeping is great! They really clean your room, disinfect. They change sheets every other day, towels every day. A lot of toilettes: shampoo, conditioner, body wash gel, body and hands creams, shower cap, even hair comb. You can pre order transfer from and to airport. They met me with the sign. It was great. Really great hotel. I will highly recommend to stay there.

두바이에서 아티라우로 가는 비행기까지 11시간 도중 숙취를 하였는데 정말 편리하고 합리적인 가격의 공항 근처 호텔을 검색하고 있었습니다. 그랜드 호텔 에르빌은 둘 다입니다. 도착시 결제 옵션으로 온라인으로 예약했습니다. 예약은 공항에서 무료 셔틀 픽업 및 다음날 아침 매우 합리적인 교통편을 제공합니다. 호텔은 Whatsapp에 의해 모든 것을 확인했습니다. 연락이없는 지불. 깨끗한 방. 깨끗한 린넨. 친절하고 효율적인 서비스. 나는 WhatsApp을 통해 간단한 버거와 칩을 주문했고 음식은 뜨겁고 신선했습니다. 미니 바는 완전히 비축되어 있으며 합리적인 가격입니다. 그들의 메뉴는 광범위합니다 (55 페이지 책). 그들은 hummus 한 그릇에서 고기, 케이크, 칵테일 등 모든 것을 제공합니다. 여행자에게는이 호텔은 그만한 가치가 있습니다. 감사합니다, 그랜드 호텔 에르빌!

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

호텔의 편리한 위치. 조용하고 깨끗한 아름다운 전망. 유리 엘리베이터 도시 전망. 근처에는 레스토랑 Jean Plov Lagman이 있습니다. 이 호텔은 모든면에서 편리합니다. 친절한 직원들이 정중하고 친절합니다. 모두에게 이 호텔을 추천합니다. 가격도 수용 가능합니다.