Check-In Experience: From the first day, the hotel was extremely crowded. We received the keys to our room at 4:15 PM, which was significantly late since check-in was supposed to be at 2:00 PM. We had to wait over two hours. It was noticeable that the reception treated tourists differently; they were given their rooms immediately upon arrival, but as Algerian or Tunisian guests, we were made to wait. Room Condition: We stayed in a bungalow, which was missing several amenities. The pillowcases were absent, the TV was old and broken, there was no hair dryer, and the remote for the air-conditioning didn’t work. Additionally, there was an issue with the toilet flush, forcing us to use the public restroom throughout our stay. We complained to the reception three times, but nothing was done to address these issues. Also the room was very small, with no sofa. Food: The breakfast was okay, but the lunch and dinner were disappointing. The food was not well-cooked, and the menu was repetitive, with the same dishes served every day. The lines were excessively long; for example, it took over 40 minutes just to get some fish. Also, if you go late to the restaurant you won't find anything to eat. Pool and Beach: One positive aspect of the hotel is its proximity to the beach, which was beautiful, and the pool was large and accommodating. Entertainment Team: The shows were decent, but some members of the entertainment team need to engage more with all the guests, not just the tourists. However, there were plenty of activities like aqua gym, kids' club, and ping pong, which was great. Bar and Restaurant Staff: The bar staff were good and attentive, as were the restaurant workers. Safety: The hotel’s safety was questionable. We encountered a woman who had her passport stolen while her bag was on a chaise longue by the pool. It’s essential to be vigilant with your belongings. Additionally, fights among guests were common; it wasn't unusual to witness four or five altercations in a single day. Location: The hotel's location is convenient, situated in Kantaoui. Wi-Fi : The wifi only works at the reception and it's poor. Checkout Experience: Given the late check-in, we expected a later checkout. However, a cleaning woman knocked on our door very aggressively. She was rude and impolite, to the point of almost starting a confrontation, but we chose to ignore her behavior.
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