Are you staying in Crete? If the answer is yes then please look no further than the Castello infinity suites because I will assure you that you will not regret it. Fantastic place, clean, tidy, great decor and I’ll come onto the staff later. Our room had an infinity pool, arrived to a very clean room and during our 6 Day stay everyday our room was cleaned and towels replenished and was restored to perfect state. We had breakfast every morning and it was a quick service, with great Menu choice and something for everyone. We also had Dinner which again phenomenal. Drinks both alcohol and soft are high quality and great quality. NOW onto the staff… we have travelled to many countries and by far the service received at this hotel is 10/10!!! Polite, helpful, always smiling, very clear spoken English language, and they do their upmost to help. I cannot find fault in any of our 6 day stay. We do not know all the names of the staff but 4 persons we encountered a lot was George Ioannidis the Hotel’s Operation Manager who is the most professional, kind, helpful and polite person we’ve met in the customer service world. We met a female waitress who served and she again delivered outstanding service, then another male who served us a lot again also very high standards of presentation when serving. Lastly we’d like to comment on the female who works at reception whom again is very helpful, knows how to greet guests and always smiling. I had planned to propose to my now fiancée and George Ioannidis and staff helped make the dream come to life. They worked very very hard to make it a special and romantic occasion and no request I made was too big or too hard. They have left not only a great representation of Crete but also their hotel. When we come Back to Crete we will not stay Anywhere else. Thanks to all the staff who have made our stay perfect your hard work is appreciated.
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