트랭퀼 뮤즈 호텔

Checking in was horrible and amenities was below average..

可以住，床上有很多小生命

THIS HOTEL IS SO TERRIBLE AND THE ROOM THEY GAVE ME WAS SHABBY LOOKING.TERRIBLE BEDSPREEDS AND LITTLE OR NO SPACE AT ALL TO EVEN DROP MY SUITCASES. I SWITCHED HOTEL THAT VERY NIGHT AS EVEN THE BEST ROOM I WAS OFFERED WAS TERRIBLE. I ASKED FOR A REFUND BACK BUT DID NOT GET ANY AS THEY KEPT SAYING THEY HAVE NOT BEEN PAID BY THE TRAVEL AGENCY I USED AND I SHOULD CONTACT THEM. SO I DID NOT GET ANY REFUND,I SPENT 1 NIGHT INSTEAD OF 7 NIGHTS AND NO REFUND. TERRIBLE PR, TERRIBLE HOTEL. I WILL NOT RECOMMEND THIS PLACE FOR EVEN MY ENEMIES.

Very annoying management that focus on money and not the customer. I booked a room from Port harcourt. At the airport , their customer care called me that they want to give the room to someone else. I was like, hold on , I’m on my way to Abuja in the next hour, that I have booked the room already. On arriving Abuja, I booked a taxi to the hotel, along the way my instinct told me to just call first, I called their customer care and just imagine what she told me. She said that there was a plumbing work going on in the room I booked that they don’t know when it will be over. Just imagine. They gave the room I booked to someone else and lied that the room was under going plumbing work. I had to divert the taxi to another location and ended up paying double transport fare. It was really a bad treatment on me from this hotel. If it was possible not to give them any star rating I would have done it. I wouldn’t advice anyone to go to this hotel.