Guess I will start at the beginning. Once checked in we were met by Rogelio Robles (Roving Concierge) I cannot say enough good things about this man. He took us on a tour of the property and was also available whenever we had questions or needed any kind of help. Always smiling and laughing and spoke great English. I honestly wish I could say the same about the rest of the staff. When we asked the front desk when the Italian Restaurant was open they couldn't even answer it and directed us to a monitor in the lobby. The bartenders never smiled or acknowledged us in any way, despite us being there a week and tipping each time. That be said I would give staff a poor rating. Next the food ---- be prepared for buffets including the Mexican restaurant and all were below average. I will say the buffet breakfast had a good variety including oatmeal, yogurts, cereals, made to order quesadillas and omelets. One would have thought the Mexican Restaurant would be good but it wasn't. Chips and salsa weren't even served on the tables and the bowls on the buffet were empty or filled with broken chips. The pork in the made to order burritos was rubbery and although there were tacos I had no idea where you ordered them. I should add we were there 1/2 after opening. The snack truck for lunch was to serve burgers, hot dogs and french fries. We went twice. Although the burgers were fine they do not serve french fries but rather a handful of potato chips. Next and last is the Italian restaurant. They try to make is fancy and have a dress code but picture a family style Italian restaurant. The lighting was full lite. The service was great and I would said the food was the best this resort has to offer. Unfortunately it isn't open every day. Bar service was just ok, like I mentioned above no friendly servers, no smiles, no thank you when tipping. Only 1 brand of beer (light) I believe Dos Exquis. They couldn't tell me. The margaritas are week and none of the bars open until 11 am. The coffee shop ladies were mostly pleasant. and the lattes were good. Most of the pastries were dry with the exception of the coconut bread. The afternoon tea sandwiches were pretty tasty. The pictures of the rooms on the web-site are pretty close to what they really look like. We had the junior bay view suite which was very nice. Although the door needed repair as there was a gap and wouldn't close properly. We were actually locked in our room and had to call the front desk for help. The pool is large with a shallow end and rope for the little ones and deeper end with a ledge for sitting. Some broken tiles but overall not bad. Entertainment here was really good. We went to the fire show and also the magic show. Both were very entertaining. The activities around the pool (Contests, etc) were fun to watch and I think they did a good job getting people involved. Maybe it was the time of the year we went but they spoke mostly Spanish. Would I return
28생생 리뷰