This trip was booked to celebrate a birthday for my niece. The customer service was excellent as all of the staff was friendly and accommodating. However, the problem was with the spa service, one of the restaurants (Linger Longer), and construction on the site. My nieces messuage was below average and when asked how her spa service was, she explain that the service she received was below average at best and she was not satisfied. She was compensated by the team that was checking us out at the Spa with half off the service. However, she did not receive the message that she was expecting and was disappointed as this was for her birthday. The second issue was with our dinner at the Linger Longer restaurant. Our appetizer was deliver to us very cold. We informed our server and she apologized and brought us back another appetizer only a couple of minutes before our main course arrived, and the replaced appetizer was only slightly better than the first one they brought out. The main courses consisted for my niece had to be sent back because it tasted sour as if the fish was not fresh. She is not a person that complains much, but the food and the messuage were disappointing, and put a slight damper on her birthday. The last issue was all the construction going on next to where our room was located on the lake view. Because of the construction noise during the day and early morning, it disrupted the piece in that room. I explained this to the front desk and she was very polite and asked if extending our stay for an additional hour would be helpful since we had experienced a few issues with our stay. At this point we had already checked out, so staying an additional hour in the room would not be much of a help, as well as the construction going on. There were good and bad with this stay, as I have explained the problems. However, the lake and the amenities were superb and the courteous staff was fantastic and that helped things from being a failed birthday celebration for my niece.
시설: 비교적 새롭다
위생: 깨끗해 보인다
환경: 공항 근처에 있고, 냉장고 소리가 크게 나는 것을 제외하면 주변 환경은 좋고 조용합니다.
서비스: 셔틀버스가 있습니다. 국제선 터미널에서 셔틀을 타고, 그다음 버스로 환승해야 합니다. 30분 간격으로 운행됩니다. 놓치면 오랜 시간 기다려야 합니다.
웨스틴 호텔은 늘 웨스틴 만의 향수를 하나씩 선물해주죠
애틀란타에 출장왔다가 다른곳 호텔에 묶었는데
기분이 너무 별로 였는데 웨스틴호텔에 묵고 편안히 잘수 있었습니다
깨끗한 침구 그리고 깨끗히 모든게 잘 정리된 방 그리고 향기
창문이 없어도 답답함은 없고 잘 쉬다가 왔습니다
쾌적히 잘 쉬고 갑니다!
One room Rm#511 did have TV service. Also, the bathroom non on the sink was very loose water was getting everywhere. However, I was then moved to rm#509. Moreover, despite of that a house keeper by the name of Jay was a tremendous help and host. If I ever come there again, I desire to see him.