The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
Great location, just a few minutes from the train station. Despite looking like an old building, the rooms were comfortable with good views from the window. It's basically in the town centre so you can walk to the nearby attractions. One negative was that they wanted to charge us for a late check-out.
We booked a 1 night stay for New Years Eve and were very happy with everything.
The room with a view was lovely . Warm & with tea coffee facilities & a comfy bed.
The staff were all very friendly & accommodating and breakfast was plentiful in a lovely dining area with fab views.
My only small grumbles would be that the furniture in the room needs an upgrade and there was a £10 charge for the car park .
trip.com을 통해 부드러 웠습니다. 내 예약에 실수를하고 장애인 액세스가 필요한 방을 부즈했습니다. 이것은 Laura라는 매우 도움이되는 젊은 여성이 지적했습니다 (나는 생각합니까?) 그녀는 우리 예약을 수정했고 매우 감사하게도 우리에게 바다 전망 방을주었습니다! 우리는 조금 더 싼 것에 따라 길 아래의 Travelodge에서 전날 밤 Paignton에 머물렀다. 우리가 다시 올 때 나는 추가 비용을 지불하고 다시 여기에 머무르는 데 주저하지 않을 것입니다. 우리에게서 멋진 Laura에게 감사드립니다! 👍
조이스
매우 즐겼습니다. 객실은 매우 깨끗하고 하우스 키핑은 훌륭했으며 아침 식사는 매우 맛있는 음식이었고 빨리 보충되었습니다. 직원은 도움이되었습니다. 리셉션 직원은 매우 도움이되었습니다. 모든 것이 근처에 있었고 Torquay를 망치는 유일한 것은 외부의 거지입니다. 모든 여가 공간, 부끄러움은 특히 가족을 불편하게 만들기 때문에 의회가 집을 수 있습니다.
Distance from Plymouth train station to hotel is walkable only if u are fit and if it's not raining or super cold. Otherwise taxi ride is recommended. Everything in this hotel is good.