I recently stayed at this hotel, and while the property itself was impressive, my experience was a bit mixed. The hotel is very nice, modern, and feels fresh and clean, likely because it’s recently opened. The rooms and facilities were well-maintained, which made for a pleasant stay overall.
However, the customer service left a lot to be desired. During check-in, the reception staff tried to charge me additional fees—around $100—claiming I had only prepaid a portion as credit. This was both unexpected and frustrating, as I had already settled the payment in full prior to arrival. The situation wasn’t handled professionally, which put a damper on an otherwise good experience.
In summary, while the hotel itself is great, the poor customer service and billing issues make me hesitant to recommend it without caution. Hopefully, management can address these concerns to improve the guest experience in the future.
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리뷰 53개
9.4/10
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9.4/10
기대 이상
리리뷰어I recently stayed at this hotel, and while the property itself was impressive, my experience was a bit mixed. The hotel is very nice, modern, and feels fresh and clean, likely because it’s recently opened. The rooms and facilities were well-maintained, which made for a pleasant stay overall.
However, the customer service left a lot to be desired. During check-in, the reception staff tried to charge me additional fees—around $100—claiming I had only prepaid a portion as credit. This was both unexpected and frustrating, as I had already settled the payment in full prior to arrival. The situation wasn’t handled professionally, which put a damper on an otherwise good experience.
In summary, while the hotel itself is great, the poor customer service and billing issues make me hesitant to recommend it without caution. Hopefully, management can address these concerns to improve the guest experience in the future.
익익명 사용자+ Good location in the center, spacious room, big comfortable bed, teapot, tea, nice environment;
- The receptionist didn't proceed with proper diligence while collecting the payment, compromising a credit card;
- If a neigbour flashing the toilet, the sound breaks in the room. Every three mornings it woke me up. Sound isolation is a must.
+ Other receptionist was helpful and nice, thanks for the service.
리리뷰어Beach Combers is a great place to stay if you are going to.spend a max of 3 days. It is in a perfect location 15 mins to town 25 mins to.airport. 5 mins from clubs and restaurants.
It is being modernized and the rooms are basic but have lovely beds and sheets are cotton.
Has a brand new coffee shop on premises.
The food is good quality. Service a bit slow. But they get there in the end..