We enjoyed our stay as always but we would like to complain about one worker who was asked to check on our refrigerator ..he said came in our room 303 and spoke no words ..just look at me and my Wife as if we looked crazy..even as we offered thanks for help he just walked out..my Wife and I could not help but feel low because of his look and treatment. We did not see his name but we will remember he wears glasses ..
Thanks ..
Thomas Ward
Unfortunately, I wasn’t even able to stay at this place. I couldn’t get hold of anyone from the resort and ended up stuck in town at night without transport. I even tried their facebook page. Leyte is not the easiest place to get around, especially as a foreigner, and communication is really important.
I strongly feel there should be a message from the resort before arrival to check in with guests and help arrange transport if needed. That small step would make a huge difference and prevent stressful situations.
I traveled specifically to Leyte for whale shark watching. While I was on the tour, the guide mentioned that Kuting Reef actually offers whale shark excursions themselves. Knowing that beforehand would have saved me a lot of stress trying to organize separate transport to the activity.
Better communication and clearer information about available excursions would really improve the guest experience.
I am so bumped I missed out on the opportunity to experience this stay.
I always stay in this hotel when im in Tacloban every thing is standard but the hotel is a bit old already. Also there was a power interruption for 2hrs but its understandable
Hotel room was great, very clean and exceeded my expectations. There were robes hanging and the sheets were nice and crisp. Bed was firm and the pillows were soft. Breakfast was meh. It was deep fried breaded fish and cold rice, the bread was not refilled and the scrambled eggs were not very appetizing. The location would have been nice as it is close to the airport, but if you are coming from MacArthur park, you will have to drive pretty far to make a legal u-turn, and to make matters worst, there is no parking at the hotel. They had 4 slots, 1 was occupied by their shuttle and the rest by cars that probably was there for quite a while judging by the dust gathering on the windshields.