작성일: 2026년 8월 3일|디럭스 킹룸
익명 사용자I stayed here for 3 nights, and this is my honest review.
The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room.
Pros:
1. The rooms have been fully renovated and feel modern.
2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C.
3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that.
4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away.
5. The lobby is spacious and looks luxurious.
Cons:
1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms.
2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque.
3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak.
4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard.
5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone.
6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating.
7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric.
8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account.
Overall:
I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning.
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1박당 요금 최저가:INR3,972
작성일: 2025년 9월 6일
리뷰어
Great place, well maintained, with swimming pools, its own rice paddies!, marvelous service. We've been here for one night, but had to regret our plan did not let us stay longer. Our objective was to trek Ijen, which is just 30 minutes away from here. The frontdesk can help you with the driver, the health check, tickets and supplying breakfast in a box. However, there is much more on site and around to make a longer stay enjoyable.
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1박당 요금 최저가:INR2,993
작성일: 2023년 12월 27일
Clifford
파쿠원 몰과 직접 연결되는 서부 수라바야의 매우 편리한 새 호텔입니다. 깨끗하고 어린이 수영장, 어린이 놀이 공간, 욕조, 웰컴 드링크, 전 세계 각국의 조식, 피트니스 센터를 포함한 편의 시설로 가득합니다.
서비스는 완벽하고 직원들은 친절합니다. 호텔은 매우 혼잡한 것 같지만 아침 식사 장소는 넓고 지나치게 짜지 않고 모두를 수용 할 수 있습니다.
전반적으로 숙박은 즐겁고 우리는 확실히 돌아올 것입니다.
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1박당 요금 최저가:INR12,043
작성일: 2025년 1월 15일
리뷰어
Our 2nd time staying at this hotel. It was in a good neighborhood (many street food vendor at night). Good service (fast check-in/out), suitable parking space. Overall a great stay for us.
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1박당 요금 최저가:INR2,794
작성일: 2025년 12월 26일|디럭스 킹룸(safari)
NS30Baobab Safari Resort is located quite far from Surabaya city centre, but it is definitely worth the approximately 1-hour drive from Surabaya Airport.
We booked two connecting rooms, both with balconies. We were assigned to Level 4, and the view was absolutely magnificent, overlooking Mount Arjuno and Mount Welirang. Waking up to the mountain scenery was truly refreshing. Cooling weather, fresh air and beautiful scenery.
Food Experience
The highlight of the meals was the Nasi Rawon. The beef was very tender—soft and melt-in-the-mouth—and the soup was rich and flavourful. The portion size was generous. Other food items were acceptable but nothing particularly outstanding.
For breakfast, however, the buffet spread was rather limited, especially in terms of meat and protein options.
Room & Amenities
The room itself looked decent but slightly dated. That said, the beautiful view more than compensated for it.
One important note: do stock up on your own bottled water before arriving. The hotel uses refillable glass bottles, and unfortunately, the wooden covers of the glass containers appeared very mouldy, which was quite off-putting.
Activities & Environment
There are plenty of activities available. A walk through the Enchanted Forest thats full of pine trees and feeding area for Capybara, Lama, Sheep is possible, though you’ll need to take a buggy from another area. The Safari Zoo is located separately but can be arranged by the hotel.
Animals around the hotel can be fed according to scheduled timings. Waterbucks, however, can be fed with carrots 🥕, which were provided by the hotel on the day of check-in.
The lobby and dining areas were a standout—beautifully designed and facing the roaming animals while still maintaining a safe boundary within their designated area.
Animal Welfare
I have always been quite sceptical about zoo animals in Indonesia due to past negative experiences, where animal welfare did not seem well cared for. However, Baobab Safari Resort truly changed my perspective.
The environment is clean, the animals appear well fed, and I frequently saw zookeepers actively present in the animal areas, feeding hay and grass to the zebras, waterbucks, buffaloes, and giraffes. It was reassuring and heartening to see such care and commitment.
This experience made me believe that proper education and responsible management really do help build a better environment for zoo animals.
Overall, it was a meaningful and memorable stay for my family.
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1박당 요금 최저가:INR4,241
작성일: 2024년 4월 30일|스튜디오 40 킹 사이즈 침대
익명 사용자프로모션을 할때 여기서 생일을 축하했는데, 저렴한 가격이지만 고급스러워서 매우 만족스러웠고, 시설과 청결함이 완벽했고, 서비스는 친절하고 24시간 이용 가능했고, 인테리어 가격도 표준 수준이어서 너무 비싸지 않았고, 아침 식사도 무료였습니다. 아침 식사 메뉴가 다양합니다. 제안된 바에 따르면, 대중이 즐길 수 있는 오락거리를 늘리고 수영장 시설이 있다면 더욱 좋고 완벽해질 것입니다. 다음에는 꼭 이 호텔을 예약할 수 있었으면 좋겠어요🥰
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1박당 요금 최저가:INR3,064
작성일: 2025년 10월 4일
Jeffrey_2025
주니어 스위트룸은 매우 넓었지만 가구 배치는 좀 더 실용적이었으면 좋았을 것 같습니다. 예를 들어 침대 옆 탁자는 서랍이 없는 그냥 둥근 테이블이었고, 욕조 배수구는 욕조 폭의 절반까지 튀어나와 있어 어린아이의 머리에 닿으면 위험할 수 있었습니다. 기본 어메니티라고 생각했던 바디 로션은 요청해도 제공되지 않았습니다. 조식은 종류가 다양했지만 단백질 종류가 매우 제한적이었습니다. 아이들을 위한 액티비티도 몇 가지 있었지만 모두 별도 요금이 부과되었습니다.
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1박당 요금 최저가:INR5,135
작성일: 2026년 7월 21일|디럭스 더블룸 또는 트윈룸
리뷰어
Great location and in the center. Very clean room. Great amnesties. Very nice restaurant and lobby. Very friendly attitude although I wish an employee would have offered helping me take the luggage with me to the room
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1박당 요금 최저가:INR2,298
작성일: 2026년 5월 14일
리뷰어브로모 산 여행 중에 놀라운 숙박을했습니다! 호텔은 멋진 전망, 깨끗하고 편안한 객실, 처음부터 우리를 환영한다고 느끼게 해주는 매우 친절한 직원을 제공했습니다. 브로모 산을 방문하는 모든 사람에게 적극 권장됩니다.
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1박당 요금 최저가:INR7,376
작성일: 2025년 6월 5일|프리미엄 수페리어룸 (금연)
리뷰어아주 좋고 현대적인 호텔입니다. 근처에 많은 레스토랑이 있고, 아침 식사는 맛있고 좋은 곳에서 제공되었습니다. 직원들도 친절했습니다! 다만 청소가 좀 아쉬웠습니다. 전반적으로 먼지는 없었고 청소는 잘 되었지만, 시트와 수건에는 얼룩이 있었고, 새것으로 교체했는데도 얼룩이 있었습니다.
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1박당 요금 최저가:INR2,426