작성일: 2026년 8월 3일|디럭스 킹룸
익명 사용자I stayed here for 3 nights, and this is my honest review.
The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room.
Pros:
1. The rooms have been fully renovated and feel modern.
2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C.
3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that.
4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away.
5. The lobby is spacious and looks luxurious.
Cons:
1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms.
2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque.
3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak.
4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard.
5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone.
6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating.
7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric.
8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account.
Overall:
I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning.
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1박당 요금 최저가:EUR36
작성일: 2025년 9월 6일
리뷰어
Great place, well maintained, with swimming pools, its own rice paddies!, marvelous service. We've been here for one night, but had to regret our plan did not let us stay longer. Our objective was to trek Ijen, which is just 30 minutes away from here. The frontdesk can help you with the driver, the health check, tickets and supplying breakfast in a box. However, there is much more on site and around to make a longer stay enjoyable.
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1박당 요금 최저가:EUR27
작성일: 2023년 12월 27일
Clifford
파쿠원 몰과 직접 연결되는 서부 수라바야의 매우 편리한 새 호텔입니다. 깨끗하고 어린이 수영장, 어린이 놀이 공간, 욕조, 웰컴 드링크, 전 세계 각국의 조식, 피트니스 센터를 포함한 편의 시설로 가득합니다.
서비스는 완벽하고 직원들은 친절합니다. 호텔은 매우 혼잡한 것 같지만 아침 식사 장소는 넓고 지나치게 짜지 않고 모두를 수용 할 수 있습니다.
전반적으로 숙박은 즐겁고 우리는 확실히 돌아올 것입니다.
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1박당 요금 최저가:EUR108
작성일: 2025년 1월 15일
리뷰어
Our 2nd time staying at this hotel. It was in a good neighborhood (many street food vendor at night). Good service (fast check-in/out), suitable parking space. Overall a great stay for us.
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1박당 요금 최저가:EUR24
작성일: 2026년 5월 9일
리뷰어Pro
- excellent service from the staff!
- We have a baby (< 1 yr old), they provided us with baby cot, baby bath tub and water scoop (gayung)
- View of the animals from the room is breathtaking
- Can throw carrots (3 pieces were provided by the hotel) from the room to the animals
- Breakfast is yummy. They have a selection of local and international buffet spread
- Can take photo with giraffes if you missed the breakfast with giraffe slot
- Can feed the fishes at the lobby for free
- Souvenir shopping at the hotel for convenience
- there was a bird (cockatoo?) available for photo taking for free too
Cons
- stinks of animal poops at the lobby
- Giraffe, rhino and meerkat feeding are extra charge
- Only rain shower head (ie, not moveable)
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1박당 요금 최저가:EUR38
작성일: 2024년 4월 30일|스튜디오 40 킹 사이즈 침대
익명 사용자프로모션을 할때 여기서 생일을 축하했는데, 저렴한 가격이지만 고급스러워서 매우 만족스러웠고, 시설과 청결함이 완벽했고, 서비스는 친절하고 24시간 이용 가능했고, 인테리어 가격도 표준 수준이어서 너무 비싸지 않았고, 아침 식사도 무료였습니다. 아침 식사 메뉴가 다양합니다. 제안된 바에 따르면, 대중이 즐길 수 있는 오락거리를 늘리고 수영장 시설이 있다면 더욱 좋고 완벽해질 것입니다. 다음에는 꼭 이 호텔을 예약할 수 있었으면 좋겠어요🥰
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1박당 요금 최저가:EUR23
작성일: 2025년 10월 4일
Jeffrey_2025
주니어 스위트룸은 매우 넓었지만 가구 배치는 좀 더 실용적이었으면 좋았을 것 같습니다. 예를 들어 침대 옆 탁자는 서랍이 없는 그냥 둥근 테이블이었고, 욕조 배수구는 욕조 폭의 절반까지 튀어나와 있어 어린아이의 머리에 닿으면 위험할 수 있었습니다. 기본 어메니티라고 생각했던 바디 로션은 요청해도 제공되지 않았습니다. 조식은 종류가 다양했지만 단백질 종류가 매우 제한적이었습니다. 아이들을 위한 액티비티도 몇 가지 있었지만 모두 별도 요금이 부과되었습니다.
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1박당 요금 최저가:EUR49
작성일: 2026년 5월 23일|디럭스 풀 뷰 더블룸/트윈룸
Arunika EkawatiBanyuwangi truly is the ultimate ”sanctuary of stillness,” and ÉL Hotel Banyuwangi provides a beautiful, serene backdrop to experience it. I had a wonderful stay overall, and while there are a few areas where the hotel can step up its game, the foundation is absolutely there for this to become an exceptional property.
🏨 The Hardware & Facilities (Top-Notch!)
On the physical side of things, the hotel completely delivers. The rooms are comfortable and well-designed, the gym is well-equipped for a holiday workout, and the swimming pool area is beautiful—perfect for soaking in the quiet energy of the region.
🍳 Food & A Soothing Morning Ritual
The culinary experience was a highlight. The food quality was solid, and the local flavors were genuinely delicious. But my absolute favorite part of the morning was the outdoor breakfast area, where they offer fish feeding. Watching the fish move gracefully through the water while enjoying breakfast was incredibly calming and set a beautiful, soothing tone for the day.
🌱 Areas for Growth: Service & Sustainability
To truly elevate this hotel to a 5-star luxury standard, there are two areas I’d love to see improve:
Eco-Friendly Amenities: In a pristine destination like Banyuwangi, sustainability matters. Currently, the hotel is still using single-use plastic containers for bathroom amenities. Shifting toward refillable dispensers or biodegradable alternatives would align beautifully with the natural essence of the area.
Staff Guidance: The young team members have incredible potential and are clearly eager, but they just need a bit more structured guidance and hospitality training. With the right leadership, this passionate young staff could easily turn good service into an exceptional guest experience.
🗺️ The Verdict
Overall, I will absolutely come back! There is so much promise here, and I have high hopes that the team will take this constructive feedback to heart and continue to polish their service. If you are looking for a peaceful getaway in Banyuwangi, this is still a highly recommended spot.
#ElHotelBanyuwangi #BanyuwangiTravel #SanctuaryOfStillness #WonderfulIndonesia #HotelReview #TravelBlogger
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1박당 요금 최저가:EUR21
작성일: 2026년 1월 17일|디럭스 룸
pilipi tarigan
호텔은 새롭고 모든 것이 매우 깨끗하며 직원들은 매우 훌륭합니다. 서비스는 항상 미소를 지으며 Bromo 일출과 매우 가까운 위치는 Bromo 여행에서이 리조트를 적극 추천합니다.
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1박당 요금 최저가:EUR55
작성일: 2025년 7월 12일|프리미엄 수페리어룸 (금연)
Chunshumuyun2019모든 시설이 깨끗하고 품질도 꽤 좋습니다. 단 하나의 단점이 있다면, 문이 복도의 소리를 완전히 차단하지 못한다는 점입니다. 밤에 다른 방에서 노크 소리와 종소리가 또렷하게 들립니다. 하지만 전반적으로는 꽤 괜찮은 호텔입니다.
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1박당 요금 최저가:EUR28