Checking in could have been quicker if staff were able to get guests' details from their systems, rather than guests having to hand write them, however having two receptionists helped matters. The facilities really put the likes of Premier Inn to shame which generally charges the same or more with breakfast not included. The food was enjoyable but would benefit from clear allergen information and more plant-based options
플리머스에서의 마지막 날이었습니다. 넓고 쾌적하고, 기차역과 Sainsbury, Drake Circus, M&S 근 거리에 모든 상점이 다 있습니다. 걸어서 5분 이내! 모든 호텔에 Micro wave가 공용으로 배치되어 사용할 수 있다면 매우 편리할 것 같아요. 호텔 내에 식당이 있지만 간단한 간식을 데워먹을 수 있으니까요.
친절한 직원분들과 항상 깨끗하게 관리해주시는 모든 분이 있어 편한 시간을 보냈습니다 😊
The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
우리가 점유한 표준 트윈 베드룸은 상당히 작지만 잘 꾸며져 있으며 현대적인 가구가 있으며 흠 잡을 데없이 깨끗합니다. 최근 샤워 시설, TV, 선풍기, 차/커피 메이커가 있습니다. 각 침대에 인접한 트윈 전기 소켓과 4개의 USB 콘센트가 있습니다. 창은 바다를 직접 향하지 않고 해안을 따라 보이지만 전망은 매우 쾌적합니다. 영국식 아침 식사는 좋았고 관리자 Adam은 매우 도움이되었습니다. 호텔 옆에 단단한 곳에 주차장이 있습니다. 바다와 부두가 가깝고 주요 쇼핑 지역은 걸어서 갈 수 있습니다. 전반적으로 우리는 우리의 체류를 많이 즐겼습니다. 두 가지 건설적인 제안은 (1) 곡선형 세면대 위에 서지 않는 세면도구를 위한 욕실 선반과 (2) 변기 브러시 제공이다.
I love the design of this hotel—it's a dream come true for William Morris fans!
One thing to note: the hotel is located on a pedestrian-only high street, meaning cars cannot access the front entrance. The nearest taxi stand is at least a 10-minute walk away, which may not be ideal for guests with large luggage. However, Uber can drop you off near the shops, about a 6-minute walk from the hotel.
10 mins from centre and st David's station by foot but easy walking distance.
Room was spacious and clean.
The breakfast was great too , continental and cooked was included in price.
Parking was payable on site however if the hotel was full I don't think there would be enough spaces
Was great value
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8.8/10
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리리뷰어The hotel is in a very picturesque location, overlooking a lake. The bedrooms are large, with comfortable beds and prices for a stay are very reasonable. Having said that, the completely uncalled for surly, unfriendly and distinctly unhelpful of one member of staff at reception when we returned to the hotel after going to the Newton Abbot races soured the overnight stay for our group of 7. Firstly, after serving drinks to two members of our group, who arrived at the hotel ahead of the rest of us, he didn't allow them to take the drinks outside to a veranda area so they could have a smoke and could provide no good reason for refusing the polite request. Secondly, when the rest of us arrived at the hotel at around 11.30pm the bar was shut and he refused to serve us any drinks, even though we asked politely, merely wanting one more drink before going to bed. He was also curt, rude and distinctly unhelpful when we asked him to point us in the direction of our rooms, giving one word answers and seeming to regard us all as a hindrance to him. All in all, this experience made us regret our choice of hotel and we are disinclined to return to the hotel in future.
A further gripe was that the breakfast service was poor and slow, with cooked breakfasts taking 25 minutes to arrive and many key items missing and not replenished unless guests specifically asked, including cups, tea bags, sugar and orange juice,
리리뷰어It's a good hotel, nice attendances, location and clean.
But we weren't encouraged to pay £16 each for breakfast. It was very sparsely stocked, with no cheese or ham, few scrambled eggs, and the room wasn't clean, with food scraps on the floor.
However, we did have a great breakfast at the Stoke Village Cafe, which I recommend.
리리뷰어이것은 청구 된 가격에 3-star 호텔에 매우 적합하며 경영진은 다른 리뷰에서 언급 한 문제 중 일부를 수정하기 위해 조치를 취했습니다. 아내와 나는 최근에 새 단장을 마친 표준 트윈 룸에있었습니다. 방은 단순했지만 새 가구, 카펫 및 욕실 스위트가 있었고 쾌적하게 장식되었습니다. 매트리스는 편안했습니다. 뷔페 아침 식사는 좋은 선택을 제공했지만 소시지는 더 나은 품질을 제공할 수 있었습니다. 8.00pm에서 시작하는 매일 저녁 다양한 솔로 보컬리스트의 형태로 엔터테인먼트가있었습니다. 이것은 나이든 고객 (주로 코치 파티를 중심으로)을 향해 기울어졌으며 많은 고객들은 젊은 고객에게 제한된 매력을 가지고 있습니다. 바 가격은 코치 파티(우리가 아님)에 대한 2 대 1 제안으로 상당히 평균이었습니다. 많은 리뷰어들이 호텔 인터넷에 대한 큰 비판이 해결되었으며 다운로드 속도가 20메그 이상인 우리 방에 좋은 무료 인터넷이 있었습니다. 전용 주차장은 없지만 호텔 주변에는 확실히 연중 이맘때에 제한되지 않은 충분한 노상 주차장이 있습니다. 바다에서 불과 300m 떨어진 코치카 부분에 인접한 뒷 호텔 입구가 있습니다. Babbacombe 절벽 철도는 불과 100m 떨어져 있습니다. 또한 이 뒷문과 가까운 곳에 Tesco Express가 있습니다. Torquay United의 고향인 Plainmoor와 마찬가지로 도보 거리에 여러 레스토랑과 펍이 있습니다.
우리는 단점이 사소하다고 느꼈지만 일부 고객은 객실 냉장고 또는 객실 금고를 놓칠 수 있으며 언급했듯이 아침 식사는 통조림 토마토 대신 양질의 소시지와 구운 것으로 개선 될 수 있습니다. 우리 방의 한 가지 이상한 점은 차/커피 트레이 옆에 있는 전원 콘센트에 블랭킹 플레이트가 설치되어 있었고 13 암피트 소켓이 그 위치에서 주전자를 사용할 수 있었을 때였습니다(관리자가 이것을 읽으면 매우 쉬운 수정처럼 보입니다).
리리뷰어29/04/2025. We have been to the cliffden hotel three times and had a club room on the first floor they were nice large rooms but this time we were on the second floor our room was very small and claustrophobic nothing like the photos in the booking . We asked for a different room and the man at reception said see me tomorrow morning and if there's a larger room you can have it. Later on in the day my partner went to reception to book a table for an evening meal for us. While she was booking the table the lady at the reception said there were no other rooms you can have. The barman was very polite nice to chat to. We only had one meal in the evening cod and chips could not find much cod it was all batter. Other meal gammon and chips gammon would be good to repair your soles on your shoes. Go to the local chip shop absolutely beautiful. We used the indoor swimming pool which was nice and clean. The gardens are lovely, and the beer is very expensive. Go to the jolly sailor pub with drinks at good prices. Reception is not very helpful. I can't understand why the hotel puts people with dogs on the second floor because when the dog wants to go to the toilet by the time you get down to the entrance the dog has already peed on the carpets. Luckily our dog can hold her pee and she is small enough to carry.I have followed other people with their dogs and seen it. Overall we were very disappointed with our stay this time.
리리뷰어The hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
리리뷰어나는 자주 돌아오는 손님입니다.
호텔은 Totnes 메인 스트리트의 맨 아래 끝에 위치하고 있습니다. 음식을 제공하는 번화한 호텔과 바입니다. 건물은 방으로 이어지는 중앙 계단이 하나 있는 오래된 건물입니다. 내가 점유 한 모든 객실은 매우 깨끗하고 세련된 방식으로 장식되어 있으며 침대는 편안합니다.. 차는 좋은 품질입니다. 차 피그 작은 커피 머신과 물 한 병도 제공됩니다.
나는 체강과 채식주의자입니다. 다른 호텔에서 먹는 것은 거의 불가능합니다. 그들은 단순히 내식이 요법을 충족시키지 못합니다. 고맙게도 여기에서 맛있는 아침 식사를 보장합니다.
여기로 돌아온 가장 중요한 이유 중 하나는 고객 서비스입니다. 여기 직원들은 정말 접근하기 쉽고 친절합니다. 숙박과 관련하여 발생할 수 있는 모든 문제는 해결을 돕기 위해 최선을 다할 것입니다.
여기에 공석이 없다면 다른 호텔 등에 머물렀지만 내 경험에서 편안하고 친절한 환경, 아름다운 객실, 토네스를 기지로 하는 위치를 좋아한다면 이곳이 올 곳입니다.
또한 내가 가본 가장 아름다운 영화관에서 가까운 도보 거리에 있으며 주요 번화가를 따라 자리 잡고 있습니다.
내 유일한 소원은 더 많은 무료 주차가 가능했다는 것입니다. 호텔은 호텔 뒤쪽에 약 6대의 차량을 수용할 수 있습니다. 메인 스트리트와 인근 Morrisons에는 유료 주차장이 많이 있습니다.
리리뷰어The hotel is in a good location for a city centre stay. The staff were very friendly and helpful. Reception excellent. Bar staff excellent, restaurant staff excellent.
The room was very clean and well laid out. Tea and coffee making in the room. Bed was very comfortable. The room was cleaned during our visit, bed made, cups replaced, etc.
We were on the 5th floor and the lift was always available, although it was quiet.
We ate at the hotel on the first night and the food was very tasty with quite a good selection, as well as a good selection of drinks at the bar. We were advised of a special offer if we joined the Leonardo Advantage Club of 15% off drinks and food, when paying off a tab which really helped.
We booked a breakfast for the first morning. Breakfast is buffet style with all sorts of juices, coffee, cereals, yoghurts, etc. It was a very good selection for this size of hote. Breakfast was served between 7:00am and 11:00 am and our only criticism was that when we got to breakfast at 10:00am, some of the hot buffet items were warm going on cold. We were told that this was a problem with the hotplates but we felt that the hot food should have been checked more thoroughly. To the hotels credit, we were compensated for the breakfast problem.
All in all we had a great 2 night stay and would stay at this hotel again.
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
SStuart_CChecking in could have been quicker if staff were able to get guests' details from their systems, rather than guests having to hand write them, however having two receptionists helped matters. The facilities really put the likes of Premier Inn to shame which generally charges the same or more with breakfast not included. The food was enjoyable but would benefit from clear allergen information and more plant-based options