This hotel is very clean and all the woman receptionist very polite and helpful. Very happy with the service from them. The 2 man night staff were not helpful. I didn’t understand why I can’t order drink for our room and pay end of the stay. We even received letter in the morning that was outside the room not in envelope which everyone can read I didn’t like at all , reason been dater protection with don’t forget to pay for our order which we did straight away and had my full name on it.We stayed for 3 night so what was such a problem for those 2 night shift man. Otherwise all our stay was perfect. Thank u
우리가 점유한 표준 트윈 베드룸은 상당히 작지만 잘 꾸며져 있으며 현대적인 가구가 있으며 흠 잡을 데없이 깨끗합니다. 최근 샤워 시설, TV, 선풍기, 차/커피 메이커가 있습니다. 각 침대에 인접한 트윈 전기 소켓과 4개의 USB 콘센트가 있습니다. 창은 바다를 직접 향하지 않고 해안을 따라 보이지만 전망은 매우 쾌적합니다. 영국식 아침 식사는 좋았고 관리자 Adam은 매우 도움이되었습니다. 호텔 옆에 단단한 곳에 주차장이 있습니다. 바다와 부두가 가깝고 주요 쇼핑 지역은 걸어서 갈 수 있습니다. 전반적으로 우리는 우리의 체류를 많이 즐겼습니다. 두 가지 건설적인 제안은 (1) 곡선형 세면대 위에 서지 않는 세면도구를 위한 욕실 선반과 (2) 변기 브러시 제공이다.
기차역에서 불과 몇 분 거리에 있는 훌륭한 위치. 오래된 건물처럼 보이지만 객실은 창문에서 좋은 전망으로 편안했습니다. 기본적으로 시내 중심가에 있어 인근 명소까지 걸어서 갈 수 있습니다. 한 가지 부정적인 점은 늦은 체크 아웃에 대해 요금을 청구하고 싶었다는 것입니다.
This was truly one of the most unforgettable birthday experiences I’ve ever had! From the moment we arrived, the hospitality was beyond anything I expected. The staff went out of their way to make the day feel extra special, and I was genuinely moved by their kindness. The room was stunning, the vibe was just right, and every facility added to the comfort of our stay. A big thank you to the lovely lady at reception, her warm welcome and constant support throughout made all the difference. It was a birthday I’ll always remember!
Big problems at check in but this was actually trip.coms faulty for not confirming booking with hotel.
Trip.com happy to take my money first had to complaint against trip.com the compensated me but with a fight.
Location good you get breakfast included don't expect anything special. Like no round eggs.
Torquay is quite expensive so alcohol and drinks prices at the hotel high.
You can walk to marina in 5 minutes.
No car parking so if you want parking be prepared to walk
Money we'll spent
Perfect location and on point with cleanliness
Feet away from beach and plenty of activities .
Will be staying at Abbey sands Hotel in the future.
Location and view are fantastic, facilities are good, there's no denying it's an old hotel and that comes with some quirks and even a few areas that are a bit rough round the edges but it's not advertised as the 5 star hotel it once was. So as a 4 star I'd recommend it to anyone, the staff and cleanliness of room couldn't be faulted!! My only real gripe / area that needs some more immediate attention is please get an EV charger or two!
Location is good if you want to go to the resort. We were using the hotel to attend a family funeral
Car parking can be difficult and we parked at a sister hotel 10 minutes walk away.
Room was too small and needs updating. Old tea bag left in kettle. Some black mould in bathroom.
The breakfast was good, although portion size was small.
Overall - good value but better hotels locally at small additional cost
매우 친절한 리셉션 직원. 그들은 내가 즉시 가지고 있던 쿼리 하나를 분류했습니다. 편안한 방. 최상층에 있는 편안한 침대에서 매우 조용하고 방해받지 않는 밤을 즐겼습니다. 에어컨이 잘 갖춰져 있고 필요한 경우 추가 팬도 사용할 수 있습니다. 침실에 좋은 암막 블라인드가 있습니다. Twining 차의 좋은 선택! 미리 전화해서 주차공간이 협소하다는 안내를 받았는데 주차공간이 있어서 너무 기뻤습니다.
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리뷰 72개
8.3/10
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7.7/10
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리리뷰어The hotel is in a very picturesque location, overlooking a lake. The bedrooms are large, with comfortable beds and prices for a stay are very reasonable. Having said that, the completely uncalled for surly, unfriendly and distinctly unhelpful of one member of staff at reception when we returned to the hotel after going to the Newton Abbot races soured the overnight stay for our group of 7. Firstly, after serving drinks to two members of our group, who arrived at the hotel ahead of the rest of us, he didn't allow them to take the drinks outside to a veranda area so they could have a smoke and could provide no good reason for refusing the polite request. Secondly, when the rest of us arrived at the hotel at around 11.30pm the bar was shut and he refused to serve us any drinks, even though we asked politely, merely wanting one more drink before going to bed. He was also curt, rude and distinctly unhelpful when we asked him to point us in the direction of our rooms, giving one word answers and seeming to regard us all as a hindrance to him. All in all, this experience made us regret our choice of hotel and we are disinclined to return to the hotel in future.
A further gripe was that the breakfast service was poor and slow, with cooked breakfasts taking 25 minutes to arrive and many key items missing and not replenished unless guests specifically asked, including cups, tea bags, sugar and orange juice,
리리뷰어이것은 청구 된 가격에 3-star 호텔에 매우 적합하며 경영진은 다른 리뷰에서 언급 한 문제 중 일부를 수정하기 위해 조치를 취했습니다. 아내와 나는 최근에 새 단장을 마친 표준 트윈 룸에있었습니다. 방은 단순했지만 새 가구, 카펫 및 욕실 스위트가 있었고 쾌적하게 장식되었습니다. 매트리스는 편안했습니다. 뷔페 아침 식사는 좋은 선택을 제공했지만 소시지는 더 나은 품질을 제공할 수 있었습니다. 8.00pm에서 시작하는 매일 저녁 다양한 솔로 보컬리스트의 형태로 엔터테인먼트가있었습니다. 이것은 나이든 고객 (주로 코치 파티를 중심으로)을 향해 기울어졌으며 많은 고객들은 젊은 고객에게 제한된 매력을 가지고 있습니다. 바 가격은 코치 파티(우리가 아님)에 대한 2 대 1 제안으로 상당히 평균이었습니다. 많은 리뷰어들이 호텔 인터넷에 대한 큰 비판이 해결되었으며 다운로드 속도가 20메그 이상인 우리 방에 좋은 무료 인터넷이 있었습니다. 전용 주차장은 없지만 호텔 주변에는 확실히 연중 이맘때에 제한되지 않은 충분한 노상 주차장이 있습니다. 바다에서 불과 300m 떨어진 코치카 부분에 인접한 뒷 호텔 입구가 있습니다. Babbacombe 절벽 철도는 불과 100m 떨어져 있습니다. 또한 이 뒷문과 가까운 곳에 Tesco Express가 있습니다. Torquay United의 고향인 Plainmoor와 마찬가지로 도보 거리에 여러 레스토랑과 펍이 있습니다.
우리는 단점이 사소하다고 느꼈지만 일부 고객은 객실 냉장고 또는 객실 금고를 놓칠 수 있으며 언급했듯이 아침 식사는 통조림 토마토 대신 양질의 소시지와 구운 것으로 개선 될 수 있습니다. 우리 방의 한 가지 이상한 점은 차/커피 트레이 옆에 있는 전원 콘센트에 블랭킹 플레이트가 설치되어 있었고 13 암피트 소켓이 그 위치에서 주전자를 사용할 수 있었을 때였습니다(관리자가 이것을 읽으면 매우 쉬운 수정처럼 보입니다).
리리뷰어29/04/2025. We have been to the cliffden hotel three times and had a club room on the first floor they were nice large rooms but this time we were on the second floor our room was very small and claustrophobic nothing like the photos in the booking . We asked for a different room and the man at reception said see me tomorrow morning and if there's a larger room you can have it. Later on in the day my partner went to reception to book a table for an evening meal for us. While she was booking the table the lady at the reception said there were no other rooms you can have. The barman was very polite nice to chat to. We only had one meal in the evening cod and chips could not find much cod it was all batter. Other meal gammon and chips gammon would be good to repair your soles on your shoes. Go to the local chip shop absolutely beautiful. We used the indoor swimming pool which was nice and clean. The gardens are lovely, and the beer is very expensive. Go to the jolly sailor pub with drinks at good prices. Reception is not very helpful. I can't understand why the hotel puts people with dogs on the second floor because when the dog wants to go to the toilet by the time you get down to the entrance the dog has already peed on the carpets. Luckily our dog can hold her pee and she is small enough to carry.I have followed other people with their dogs and seen it. Overall we were very disappointed with our stay this time.
리리뷰어The hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
리리뷰어나는 자주 돌아오는 손님입니다.
호텔은 Totnes 메인 스트리트의 맨 아래 끝에 위치하고 있습니다. 음식을 제공하는 번화한 호텔과 바입니다. 건물은 방으로 이어지는 중앙 계단이 하나 있는 오래된 건물입니다. 내가 점유 한 모든 객실은 매우 깨끗하고 세련된 방식으로 장식되어 있으며 침대는 편안합니다.. 차는 좋은 품질입니다. 차 피그 작은 커피 머신과 물 한 병도 제공됩니다.
나는 체강과 채식주의자입니다. 다른 호텔에서 먹는 것은 거의 불가능합니다. 그들은 단순히 내식이 요법을 충족시키지 못합니다. 고맙게도 여기에서 맛있는 아침 식사를 보장합니다.
여기로 돌아온 가장 중요한 이유 중 하나는 고객 서비스입니다. 여기 직원들은 정말 접근하기 쉽고 친절합니다. 숙박과 관련하여 발생할 수 있는 모든 문제는 해결을 돕기 위해 최선을 다할 것입니다.
여기에 공석이 없다면 다른 호텔 등에 머물렀지만 내 경험에서 편안하고 친절한 환경, 아름다운 객실, 토네스를 기지로 하는 위치를 좋아한다면 이곳이 올 곳입니다.
또한 내가 가본 가장 아름다운 영화관에서 가까운 도보 거리에 있으며 주요 번화가를 따라 자리 잡고 있습니다.
내 유일한 소원은 더 많은 무료 주차가 가능했다는 것입니다. 호텔은 호텔 뒤쪽에 약 6대의 차량을 수용할 수 있습니다. 메인 스트리트와 인근 Morrisons에는 유료 주차장이 많이 있습니다.
TTajul Islam05I have to admit, I wish I had used Leonardo's Hotels in the past, when I had the option to. But now I can't help but feel the regret of not discovering their chains earlier enough.
Anyway, that's by the by, but to say the hotel exceeded exceeded my expectations is an understatement. I mean, a part from the usual basic needs, the tea, the coffee, the milk for crying out loud, there were abundance of those. I was honestly extremely happy to see that given my stay was only for a day, that amount of supply was left to my disposal. I have stayed at branded chains who can't even get the basic right let alone go above and beyond.
Other key touches, the selection of pillows left on the bed, unlike some places where you have to make do with a rough night sleep if the pillow available does not suit your need, I had no such issue with Leonardo. The pillows were there, scattered on top of the bed, I found one that was comfortable and slept with no complaints. This is extra brownie points territory, Leonardo!
To conclude, will I stay at Leonardo again? Of course! At the time of booking, I only expected one thing: to stay for the night. But didn't expect the little touches to out exceed what I originally intended stay here for.
Wish I could stay for longer, thanks Leonardo Hotel, Plymouth!
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
Kkurisu_sanBig problems at check in but this was actually trip.coms faulty for not confirming booking with hotel.
Trip.com happy to take my money first had to complaint against trip.com the compensated me but with a fight.
Location good you get breakfast included don't expect anything special. Like no round eggs.
Torquay is quite expensive so alcohol and drinks prices at the hotel high.
You can walk to marina in 5 minutes.
No car parking so if you want parking be prepared to walk
익익명 사용자직원들은 환상적이었고 위치는 훌륭했습니다! 그러나 호텔 자체는 매우 피곤하고 심각한 업데이트가 필요합니다. 불행히도 우리 방은 깨끗하지 않았습니다. 욕실은 더러웠고, 침대를 꺼내 전화를 꽂았을 때 시트 전체에 두꺼운 먼지가 묻어 있는 것을 발견했습니다. 방도 습하고 퀴퀴한 냄새가 나서 기분이 좋지 않았습니다. 해안길을 15마일을 걷다가 너무 지쳐서 당시 직원들과 함께 키울 수 없었지만 실망스러웠습니다. 필요한 보수 공사와 더 나은 하우스키핑으로 이 곳이 훨씬 더 좋을 수 있습니다.