Stay here for a night but the service is beyond my expectations. I got a free upgrade to the larger room than what I've reserved with three beds, castle view through the window, they brought my luggage to the 3rd floor for free as well cause there's no lift in the hotel. Perfect, would recommend you to stay here!
Front desk extremely accommodating. Phoned up and asked for late checkout to which they gave me for free. Room clean, slightly small, but decent for the short stay. Excellent location and trains weren’t heard from the fourth floor room.
Everything was excellent. Great welcome by Karl. Useful local tips. Spacious room. Quiet neighbourhood. Great parking. Superb breakfast.
This hotel offers has an uniqueness, which we thoroughly enjoyed including the lounge / library area. Nice broad selection of books available as well.
We went to the Royal Hotel not really knowing what to expect.
It is set with a lovely building. The architecture is beautiful.
The hotel is set out in an odd way but I think that adds the character. You enter on the ground floor, go up two floors to reception. There is a small bar there that offers free teas and coffees.
The slug and lettuce down stairs provides you with 20% off of food if you show your keycard.
The staff are really friendly and knowledgeable about the local area.
Location is good and because we were on the 4th floor we couldn’t hear the noise for the streets below.
The room was ok. Aircon in the room with tea and coffee.
Now two great points that I’ve been saving….!!
1. The shower! Let me tell you something it’s like I was sat in a typhoon, Cardiff clearly doesn’t have an issue with its water pressure!
2. The bed, it was luxurious, I was able to sink and sleep so soundly! We need this bed for our house!
Booked room with walk in shower and large bed. First room had interconnecting door shower over bath and double bed. Second offer of a room was a disabled room still with just double bed. Then found out that all rooms only have double bed with shower over bath. Staff were very helpful but didn’t tell us upfront so we wasted a lot of time. In fact we didn’t have enough time to eat before we had to leave for our event. So finally we had to have a snack at 11:30 when we returned. Even then we had to go out to get it as room service is only available via an app
Great location, convenient for sites. Good rate which included breakfast. Difficult to get to by car. Using Waze is much better.
Didn’t get the room type booked but managed for 2 nights.
Agent at checkin took several minutes before acknowledging me in the queue. I would have been happy being told ”I’ll be with you in a few minutes” instead of being ignored whilst he chatted with his colleague about what seemed to be an issue. I believe because he was distracted, we weren’t given any hotel information - i.e. location of lifts, breakfast time etc. which is standard.
Breakfast service wasn’t great the first morning. Second morning was much better. I think it’s because we arrived at approx. 10:30 on the first day and the team was ready to go as I could hear them counting down the minutes to the end of their shift. No hot drinks offered; told drinks were on the buffet when in fact they needed to be ordered. Drinks eventually brought on asking again, but no cups. Had to ask for them.
Quite noisy at night because of all the bars and restaurants outside, which meant the window couldn’t be left open, as the room was quite warm, despite adjusting the temperature of the HVAC system.
Very nice, modern hotel, could improve with better staff training.
I stayed here for a business trip for one week. The room seemed to be clean but it is so dark that you can’t really tell if it is clean or not. That’s actually an issue - the lightening is bad. I couldn’t really work in the room since it had only a yellow ambient lightening and not a normal main source of light. The bathroom can be slightly cold if you don’t leave the door open so that warm air from the A/C can enter. It is shameful that they don’t have a breakfast included, especially for long stays in the hotel which is not so cheap and out of the center… at least one small sandwich would make things better, but nop 👎🏼. Another thing is that the area is not very nice. Unless you have to do something in that area, i don’t recommend you to stay. I was even told by taxi drivers to not walk around alone after it gets dark. Before I knew that, I did take a walk and it really felt a bit unsafe. The staff was ok, I didn’t have much contact with them. Only had an incident when I arrived - they couldn’t find me in their system (it was booked under other name by mistake but I actually changed it a week before arrival so I don’t know why they didn’t have updated information). There is a small gym, but almost all machines, except one, are for cardio exercises. Almost no restaurants or shops in the area.
전문적이고 개성 넘치는 직원들과 함께 편안한 숙박을 즐겨보세요. 체크인부터 레스토랑/바 직원, 객실 직원까지 우리의 경험은 별 5개였습니다. 매우 유용한 위치에 있는 사랑스러운 호텔이었습니다. 객실에는 욕조부터 가운까지 편안한 숙박에 필요한 모든 편의 시설이 갖추어져 있으며 모두 편안한 분위기를 제공합니다. 꼭 다시 묵을 예정입니다. 우리의 숙박을 너무나 사랑스럽게 해주신 모든 분들께 감사드립니다. 🌟🌟🌟🌟🌟
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7.9/10
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SAR277
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리리뷰어The only reasons I gave 4/5 stars for service was the self service hot beverage station and making your own toast. Order their specials better, however, this time my poached eggs were not soft. Excellent wine and excellent bar lunch which they allowed us to eat in the restaurant which was a bonus. I love this location. Walks through the wetlands and to Penarth and easy links to Barry Island. Spa brilliant and the quiet area next to the gym brilliant for reading
리리뷰어I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.
AAniwithluiI stayed here for a business trip for one week. The room seemed to be clean but it is so dark that you can’t really tell if it is clean or not. That’s actually an issue - the lightening is bad. I couldn’t really work in the room since it had only a yellow ambient lightening and not a normal main source of light. The bathroom can be slightly cold if you don’t leave the door open so that warm air from the A/C can enter. It is shameful that they don’t have a breakfast included, especially for long stays in the hotel which is not so cheap and out of the center… at least one small sandwich would make things better, but nop 👎🏼. Another thing is that the area is not very nice. Unless you have to do something in that area, i don’t recommend you to stay. I was even told by taxi drivers to not walk around alone after it gets dark. Before I knew that, I did take a walk and it really felt a bit unsafe. The staff was ok, I didn’t have much contact with them. Only had an incident when I arrived - they couldn’t find me in their system (it was booked under other name by mistake but I actually changed it a week before arrival so I don’t know why they didn’t have updated information). There is a small gym, but almost all machines, except one, are for cardio exercises. Almost no restaurants or shops in the area.
SSharonGreat location, convenient for sites. Good rate which included breakfast. Difficult to get to by car. Using Waze is much better.
Didn’t get the room type booked but managed for 2 nights.
Agent at checkin took several minutes before acknowledging me in the queue. I would have been happy being told ”I’ll be with you in a few minutes” instead of being ignored whilst he chatted with his colleague about what seemed to be an issue. I believe because he was distracted, we weren’t given any hotel information - i.e. location of lifts, breakfast time etc. which is standard.
Breakfast service wasn’t great the first morning. Second morning was much better. I think it’s because we arrived at approx. 10:30 on the first day and the team was ready to go as I could hear them counting down the minutes to the end of their shift. No hot drinks offered; told drinks were on the buffet when in fact they needed to be ordered. Drinks eventually brought on asking again, but no cups. Had to ask for them.
Quite noisy at night because of all the bars and restaurants outside, which meant the window couldn’t be left open, as the room was quite warm, despite adjusting the temperature of the HVAC system.
Very nice, modern hotel, could improve with better staff training.
Tthe travelling brummie내가 지금까지 가본 최고의 호텔 모든 직원은 낮 / 밤 매너가 좋았습니다. 리셉션에서 식사, 청소부에 이르기까지 모든 직원이 머무는 순간부터 승강기를 장애로 움직인 것처럼 평등하게 느끼게했습니다. 접근은 사용하기 쉬웠습니다. 바로 수하물에 도움이 되었습니다. 리셉션 주변에서 기다리지 않았습니다. 훌륭한 의사 소통이 정말 빨리 내 방 카드를 얻었습니다. 3개의 리프트 주위에 기다리지 않았으므로 바닥에 대한 충분한 액세스가 있었습니다. 내 방은 아름답고 넓고 쉬운 접근 전기 문이있는 빠른 카드 입구로 교환하고 문을 하나의 프레스 버튼으로 열립니다. 욕실을 빠져나갈 수 있습니다. 모든 장애인 접근 화장실 바가 있습니다. 팔이있는 샤워 좌석은 옆에서 옆으로 이동할 수있어 바닥 음식을 건조시키는 데 도움이됩니다. 아침 뷔페에서 놀랍습니다. 혼합 과일 주스를 시도해야합니다. 빨간색과 녹색 맛 폭발은 크루아상과 카푸치노로 훌륭한 영국식 튀김을 제공하며 나중에 요청하지 않고 쉽게 접근 할 수있는 예약 테이블이있었습니다. 아침 식사도 방으로 가져오고 싶다면 서비스를 도와주세요. 머무는 동안 성을 방문해야 하는 동안 훌륭한 관광객의 요구 사항에 대해 최고의 숙박을 위해 레오나르도 호텔에 머무를 것을 적극 권장합니다.
리리뷰어THIS IS THE SECOND TIME WE HAVE STAYED AT ”THE HOTEL INDIGO” & IT WILL DEFINATLY NOT BE THE LAST! WE CANNOT FIND ANY FAULTS WITH THIS HOTEL AT ALL. THE STAFF ARE EXTREMELY FRIENDLY & GO OUT OF THEIR WAY TO BE HELFUL. EVERYWHERE IS SPOTLESSLY CLEAN, EVEN THE SHOWER GEL SMELLS REALLY NICE! THE BREAKFAST IS THE BEST IN CARDIFF, AS FAR AS WE ARE CONCERNED, SO MUCH CHOICE, & ITS ALL LOVELY, DON'T KNOW HOW THEY DO IT. THE CENTRAL LOCATION IS SUPERB FOR ALL ATTRACTIONS & PUBLIC TRANSPORT LINKS. THANKS FOR A PERFECT BANK HOLIDAY BREAK, SEE YOU AGAIN VERY SOON 😊
리리뷰어We went to the Royal Hotel not really knowing what to expect.
It is set with a lovely building. The architecture is beautiful.
The hotel is set out in an odd way but I think that adds the character. You enter on the ground floor, go up two floors to reception. There is a small bar there that offers free teas and coffees.
The slug and lettuce down stairs provides you with 20% off of food if you show your keycard.
The staff are really friendly and knowledgeable about the local area.
Location is good and because we were on the 4th floor we couldn’t hear the noise for the streets below.
The room was ok. Aircon in the room with tea and coffee.
Now two great points that I’ve been saving….!!
1. The shower! Let me tell you something it’s like I was sat in a typhoon, Cardiff clearly doesn’t have an issue with its water pressure!
2. The bed, it was luxurious, I was able to sink and sleep so soundly! We need this bed for our house!
CCS1985Front desk extremely accommodating. Phoned up and asked for late checkout to which they gave me for free. Room clean, slightly small, but decent for the short stay. Excellent location and trains weren’t heard from the fourth floor room.