Beautiful building overlooking the river and mountains
Room was excellent with table and chairs to enjoy the view
Breakfast was very good excellent choice of food and hot which is not always the case with buffet breakfasts so this was a real bonus
Lovely friendly staff who you could easily converse with and have a laugh
Have stayed here often and the people who run it now are the best
Perfect location close to rail station.Lots of positive points, however hotel was dated in parts, room carpet flooring was unstable so had to exercise caution not to trip and cause injury. Reception staff member Jamie pleasant and most helpful, so was Nicola over the phone the night before check-in. Food could be improved, with a better variety at breakfast, and providing fresh fruit.
Room allocated was not what I expected. Would stay again if better room allocated.
Complete mixed bag, starting with the good. The location is perfect, the bed is very large and comfortable and the staff are excellent - accommodating & attentive - your staff are a real credit to your business
Unfortunately the 'refurb' & general level of cleanliness let's this down, our bathroom had remnants of the soap / shampoo holders being drilled into the wall all over the shower floor, the same with the radiators. The extractor doesn't work and the light switches are upside down - almost like the snagging list hasn't been completed. We were looking forward to using the pool at the sister hotel but unfortunately it was closed which was disappointing. We had a drink in the bar but honestly, couldn't finish it, it was like the taps hadn't been cleaned, really wasn't good.
It's such a shame as it could be an excellent hotel, it just needs a bit more TLC and attention to detail from the owners. We stayed for NYE and all other hotels in the area were packed, it was unfortunately easy to see why.
장점:
- 프런트 데스크의 젊은 여성 직원이 매우 친절하고 도움이 되었으며 전문적이었습니다.
- 객실에 티포트와 신선한 우유를 요청했는데, 미소를 지으며 신속하게 제공해 주었습니다.
- 침대 시트가 더러웠던 문제를 전문적이고 사과하는 태도로 처리해 주었고, 객실 교체를 제안받았지만 거절했습니다.
단점:
- 트윈 침대 시트 두 장 모두 더러웠습니다. 한 장에는 곰팡이나 기름때가 묻어 있었습니다. 더러움이 새로 생긴 것은 아니었지만, 어떤 수준의 호텔에서도 용납할 수 없는 불쾌한 일이라고 생각합니다.
- 체크아웃 시 직원이 퉁명스럽고 불친절했습니다.
All the front desk personnel are the best asset this hotel has. The place could do with an update of their appliances and furniture in their rooms. Soft furnishings are ok. The cleanliness could be a bit better. They lent me slippers so I could use the steam room and it was a great addition to my stay. Overall I give the place a 3/5.
이것은 Stonefield 성에서의 세 번째 숙박이었습니다. 약간의 역사가 있는 아름다운 건물입니다. 부지는 아름다운 전망과 멋진 산책로로 광대합니다. 호텔 직원들은 정중하고 친절했습니다. 많은 라운지 객실과 잘 갖춰진 바가 있었습니다. Loch Fyne 지역을 여행하는 경우 Tarbert 근처에서 단기 체류하기에 편리한 장소입니다. 우리는 돌아올 것이다.
리리뷰어Complete mixed bag, starting with the good. The location is perfect, the bed is very large and comfortable and the staff are excellent - accommodating & attentive - your staff are a real credit to your business
Unfortunately the 'refurb' & general level of cleanliness let's this down, our bathroom had remnants of the soap / shampoo holders being drilled into the wall all over the shower floor, the same with the radiators. The extractor doesn't work and the light switches are upside down - almost like the snagging list hasn't been completed. We were looking forward to using the pool at the sister hotel but unfortunately it was closed which was disappointing. We had a drink in the bar but honestly, couldn't finish it, it was like the taps hadn't been cleaned, really wasn't good.
It's such a shame as it could be an excellent hotel, it just needs a bit more TLC and attention to detail from the owners. We stayed for NYE and all other hotels in the area were packed, it was unfortunately easy to see why.
리리뷰어아침에 체크아웃하기 전까지는 모든 게 괜찮았습니다. 그런데 리셉션 직원이 제 카드가 거부되어 28파운드의 미납금이 있다고 말했습니다. 한 달 전에 제 직불카드로 trip.com에 결제했는데, 은행에서 이미 인출되었다고 했습니다. 리셉션 직원이 매니저에게 전화해서 제 카드가 거부되어 호텔에 결제가 안 됐다고 했습니다. 다행히 영수증을 가지고 있었고, 영수증에는 결제 완료라고 명확하게 표시되어 있었습니다. 또한 제 카드가 거부되었을 리가 없다고 말했습니다. 제 은행 계좌에서 결제 금액이 인출되었으니, trip.com에서 결제가 되지 않았다고 하니 상황을 살펴보겠다고 했습니다.
상황이 너무 안타까워서 다시는 trip.com을 이용하지 않을 겁니다.
리리뷰어Very Disappointing Stay
I booked this stay after seeing it recommended on TikTok, but unfortunately it didn’t live up to the hype. It also wasn’t in the centre of town, which made getting around less convenient than expected. The mattress was so soft it felt like I was being swallowed by it, making it really uncomfortable to sleep. The room itself was extremely hot — even after turning off the radiator it was still warm, and the only way to cool it down was by opening the window. That would’ve been fine, except the noise from the spa pumps ran all night and made it difficult to rest. We must have been given an older room because it looked nothing like the pictures we saw on TikTok.
Parking was valet-only and cost £25, which felt excessive. On a positive note, the room was clean, but it was also quite small and definitely in need of an update.
Overall, not the relaxing experience I was hoping for.
리리뷰어Beautiful building overlooking the river and mountains
Room was excellent with table and chairs to enjoy the view
Breakfast was very good excellent choice of food and hot which is not always the case with buffet breakfasts so this was a real bonus
Lovely friendly staff who you could easily converse with and have a laugh
Have stayed here often and the people who run it now are the best
PPHYO PHYO WAI YANG YINGWe booked 2 rooms 1 night last minute booking. I got Junior suite for me & my husband. Room is very spacious for UK standard, sea view is very beautiful Seaview. The hotel has lift thats very good for travelers with many luggages.The room is a little cold so we switched on spare small heater which is warm enough. Their specialist amenities are very good. Whisky Honey. Oh.our room door isn't working, that's pretty scary.
리리뷰어장점:
- 프런트 데스크의 젊은 여성 직원이 매우 친절하고 도움이 되었으며 전문적이었습니다.
- 객실에 티포트와 신선한 우유를 요청했는데, 미소를 지으며 신속하게 제공해 주었습니다.
- 침대 시트가 더러웠던 문제를 전문적이고 사과하는 태도로 처리해 주었고, 객실 교체를 제안받았지만 거절했습니다.
단점:
- 트윈 침대 시트 두 장 모두 더러웠습니다. 한 장에는 곰팡이나 기름때가 묻어 있었습니다. 더러움이 새로 생긴 것은 아니었지만, 어떤 수준의 호텔에서도 용납할 수 없는 불쾌한 일이라고 생각합니다.
- 체크아웃 시 직원이 퉁명스럽고 불친절했습니다.
리리뷰어Loch long Hotel could be a lot cleaner. However, what really spoiled my stay was UK.trip.com. After I .ade the booking trip.com announced that the booking could not be varied. Then a couple of days before the due date, another anouncement about a £50 up front payment.
Trip.com left a sour taste in my mouth
Annoyed
Gordon McDonald
PPHYO PHYO WAI YANG YINGThis is very small botique hotel, didn't look impressive front the entrance outside hotel. The moment we went in, it is really cozy & we were greeted by very warming in house manager & booked dinner table as well. We enjoyed their breakfast and as well as dinner, very good quality. Our concern is this hotel doesn't have lift.
리리뷰어Perfect location close to rail station.Lots of positive points, however hotel was dated in parts, room carpet flooring was unstable so had to exercise caution not to trip and cause injury. Reception staff member Jamie pleasant and most helpful, so was Nicola over the phone the night before check-in. Food could be improved, with a better variety at breakfast, and providing fresh fruit.
Room allocated was not what I expected. Would stay again if better room allocated.