조식 운영 시설을 갖춘 콜롬비아 볼리바르 호텔

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

이 장소는 단순히 놀랍습니다. 내 여자 친구와 나는 콜롬비아에서 처음 2 박 동안 여기에 머물기로 결정했고 우리는 우리의 결정에 더 행복할 수 없었습니다. 우리는 아프리카 스위트에 머물렀습니다. 방은 깨끗하고 아름답게 장식되었으며 많은 매력이 있었습니다. 침대는 편안했고 모든 편의 시설은 광고된 대로였습니다. 그러나 그것은 빙산의 일각에 불과합니다. 여기 직원은 진정으로 훌륭한 리뷰를 받을 자격이 있습니다. 우리는 늦게 도착했고 도착하기 전에도 주인 Marcus가 체크인에 대한 정보를 즉시 응답했습니다. 우리가 거기에 도착했을 때 - Franc (François)는 우리를 기다리고 있었고, 우리에게 BnB의 빠르고 사려 깊은 여행을 줬고, 우리가 가지고있는 모든 질문에 매우 친절하고 유익했습니다. 그는 우리를 위해 여행을했다. 그런 멋진 인간. 다음날 아침 우리는 완벽하게 요리되고 구내에서 거주하는 거북이가 인사하는 놀라운 아침 식사를 먹었습니다. 귀여운 릴 남자와 전화만큼 환영하고 친절한 Marcus. 우리가 떠날 때 Roman은 일하고 버스 정류장까지 택시를 타고 우리를 설정했으며 똑같이 친절하고 도움이되었습니다. 나는 계속할 수 있지만 자신에게 호의를 베풀고 이 BnB를 예약하십시오. 다음에 카르타헤나에 다시 올 때 다시 갈 것입니다. 그 후 언제든지.

Excelente servicio, muy bien atendido , su personal está bien preparado para la atención al huésped. Habitación limpia. Ofrece playa a 50 mts pero actualmente no hay playa. Están en obra,.por lo que se debe desplazar más de 500mts para tener acceso a una. Los precios de los productos de minibar altísimos. Lo califico en general con 4.5/5

I've been @ Santuario much longer than planned due to some health issue. So, I had the time to highly appreciate not only the hostel itself, the great vibe and atmosphere, the fantastic beds setup where you have plenty of space (!) plus an unusual total privacy, like you have a mini room inside a room, but especially the people: staff is great and really cares the guest, while sick I had a family like surveillance, especially Stefy ”la chica del bar”, Kathy (cleaning & kitchen) and Jose (maintenance) never missed supporting me and asking genuinely interested how I was feeling doing their best to help. In a difficult moment, I was in the right place, thanks them! One only thing disturbing me was, the aircon management: ok it was on only evening and night, quite usual, problem was a person feeling cold was enough to shut down the aircon for everyone... and it was hot then... i love freezing, ok, but a correct balance would be the best, suggesting who's cold to wear a t-shirt should work, and others won't sweat ;-)

El hotel es precioso! Las instalaciones son excelente. La habitación algo pequeña para un hotel de esta categoría, pero con lo más esencial para estancias cortas. Lo mejor? El desayuno! Es de otro nivel! Croissant de almendra, huevos perfectos y un sabor muy intenso, recomendable!!! El personal muy servicial y atento. Nota 10 por ellos. Está a las puertas de Getsemaní pero no se escucha nada de la fiesta afuera en la calle, a media manzana. Por resaltar algo negativo: la puerta del baño no se cierra del todo y el aire acondicionado no funciona bien en recepción y salón de desayunos. Volveríamos de ojos cerrados a Osh!!! ❤️

Absolutely fantastic. This is a quiet small resort with maybe 14 rooms. 1.5 hours from Cartagena City. A bit of a harrowing drive, but definitely worth the trip. Once you get in through the doors, it’s beautiful & peaceful. Balinese type style. Not a five-star resort but they do a really nice job. Very well staffed so you have somebody to help you if you need anything. Very quiet. No telephones, no tv’s in room. Rooms are spacious, private, very comfortable. Two small beaches on either side of the main area. All open-air reception, Restaurant. One restaurant iwth 2 levels. Food was actually terrific. Best food we had in Colombia. We were there for three nights and absolutely loved it. lots of daytrippers, people coming in from Cartagena on boat to spend the day at the resort. Was nice. Will definitely come back. Thank you to Lordy who took such nice care of our family. Special place.

Casa Santa Clara：雅高旗下的索菲特傳奇。也是城裡三家奢牌和當中規模最大的。圖中是花園，也是住進來歷史遺跡裏，可以在葱鬱的熱帶植物掩映，和斑駁的立柱古牆邊吃早餐，很妙！我這次也很感謝網友的推薦，也是雅高會員，所以就選了它。服務是預想的熱情老練，而且它是我第一家遇到的歡迎禮品送—一大袋哥倫比亞咖啡粉的酒店！感覺很用心！另外，好多人在卡塔赫納結婚呀，在這家也遇到盛裝出席的家族 見最後一張圖 哈哈哈

So cozy and lovely place🥰. Added one more night to my reservation because loved the harmony and peace that I felt on that hotel. The breakfast was amazing 200/10 🤩. Great variety of fruits,healthy and local food. Thank you so much to Andrey so polite and charming guy who helped me in everything; as well as Jorge who is so professional doing his work, Alfredo and kitchen girls, thank you for so delicious food. The rooftop is a dream but unfortunately don’t have (stable) bartenders to enjoy drinks.Sadly to say the general manager was unprofessional and unkind, must to improve his professional relation to drive a good management of a hotel of this category. I would love to go back in my next trip to Cartagena 🤍🇨🇴 . Recommendations: if don’t tolerate noise, don’t book the rooms next to the street.

All rooms overlook a central courtyard, which is nice but not practical as people are always passing by so you can’t leave the window open as you get no privacy. The curtain is not a curtain but a rolling blind, so either shut or open. My room happens to be on the ground floor, where the restaurant is. It may be better on the other floors. So just artificial light. There is also no desk in the room. Otherwise the room is decent and clean. The breakfast is simple but good with coffees, juice some fruit and an omelette. The place is secure and the reception have to open for you to go in and out. Location wise it’s pretty good as well as it’s within the wall but not where wll tourists hang out. Pretty safe Check in strictly at 3pm even if the room is available 😅