3박 결제하였으나 2박 투숙하고 친정아버지의 급작스런 별세소식에 1박은 포기하고 급히 귀국했고,,
이런 사정을 얘기하고 1박부분 환불을 부탁드려보았으나 짤없더군요,,
세계적인 체인호텔인 하얏트호텔인데,,
비록 임박한 1박을 취소했고,,
기존 호텔 정책은 이해하지만,,
이런 일생에 한번 있을까말까한 특별한 상황을
인도적 차원에서 해결해줄순 없었을지
아주 많이 실망스럽고 많이 아쉬웠습니다,,
사정을 얘기하니 예정되었던 다른 호텔은 흔쾌히 무료취소
해주더군요,,
하얏트도 그렇게 해주었다면 무한 감동이고 역시 이름값 하는구나 하고
기억에 많이 남을 숙박지가 되었었을텐데,,,
하얏트콴탄은 객실빼고는 식당이고 리셉션이고 다 야외와 접해있어서
건기인 7월말 날씨에 투숙했는데 너무 더워서 좀 힘들더군요,,
시설이나 바다와 접한 위치, 주변식당도 접근성이 좋아서
그런면에선 좋았습니다,,
I paid for 3 nights, but after staying for 2 nights, I gave up on staying 1 night and returned home in a hurry due to the news of my father's sudden death.
I tried to explain the situation and ask for a refund for one night, but there was no solution.
Hyatt Hotel is a global hotel chain.
Even though I canceled my impending one-night stay,,
I understand the existing hotel policy,,,
A special, once-in-a-lifetime situation like this
Couldn’t it have been resolved on a humanitarian level?
I was very disappointed and very disappointed,,
When I told them about the situation, they happily canceled the other hotel I had planned on for free.
He did it,,
If Hyatt did the same, I would be extremely touched and think it lives up to its name.
It must have been a memorable stay,,,
At Hyatt Kuantan, except for the rooms, the restaurant and reception are all adjacent to the outdoors.
I stayed at the end of July, which is the dry season, and it was so hot that it was a bit difficult.
Facilities, location facing the sea, and nearby restaurants are also easily accessible.
It was good in that respect,,
we stayed at junior suite comprises of 1 queen and super single bed. room was spacious but balcony not so clean. TV cannot change channel.good for short stay
우리는 마침내 서비스를 제공하기 전에 하우스키핑 서비스를 세 번이나 불러야 했습니다.
시설은 전반적으로 양호하지만, 수영장 물이 눈에 띄게 더럽고 쓰레기가 포함되어 있습니다. 그럼에도 불구하고 OOTD 사진을 찍을 수 있는 그림 같은 장소가 많이 있습니다.
부드러운 백사장이 있는 해변도 아름답습니다.
주차장은 해변 샬레 전용으로 예약되어 있어 밤늦게 돌아올 때도 문제가 없었습니다.
리셉션 서비스도 매우 좋았고, 시간에 맞춰 방이 준비되어 있었습니다.
아침 식사는 좋았습니다.
호텔은 오래되었고 객실에 별다른 것이 없었습니다. 객실은 언급된 것처럼 고급스럽지 않았습니다. 이곳에서 할 일은 많지 않았습니다. 아침 식사는 제한적이고 직원들이 영어를 거의 못해서 약간의 오해가 있었습니다. 이 숙소는 충분히 돌아다닐 만했습니다. 일본식 정원은 작은 집 하나뿐이었고, 토끼 정원에 갔을 때는 동굴에 토끼 여섯 마리만 있었습니다.
방은 정말 좋았고, 라야 휴가 동안 도시를 벗어나 정말 좋았습니다.
단점: 콘센트가 많이 작동하지 않았습니다. 수영장 물이 아침에 너무 차가워질 수 있습니다. 원숭이들이 놀러 오는 걸 좋아합니다. 화장실에는 비데가 없었고, 변기 하나에만 있었습니다. 카드키를 사용하면 객실 문으로 가는 올바른 입구가 계속 막혀서 카운터에 두 번이나 가야 했습니다. 레스토랑은 환기를 위해 야외 좌석에 환풍기를 더 설치하면 좋을 것 같습니다. 나머지는 모두 훌륭합니다.
Prachtige locatie midden in het indrukwekkende regenwoud. Een paradijs voor rustzoekers, avonturiers en natuurliefhebbers. De chalets zijn mooi en ruim.
Het eten is goed en het personeel ontzettend vriendelijk.
De trekkings zijn allemaal aan te bevelen. De gidsen zijn deskundig en zorgzaam. Voor ons was de tocht naar de waterval pittig. Dus een van de twee gidsen ging met ons terug over de verharde weg. Goed om te weten dat dit een optie is wanneer je wat ouder bent zoals wij.
Deze plek mag je niet overslaan als je in Maleisië bent.
BFAST WAS SO GOOD NEED TO UPGRADE THE MAINTENANCE. COMPLAINT HAS BEEN ARAISED. PROOF OF BROKEN WHEEL BED PHOTO HAST BEEN ATTACHED. TQ
리뷰 41개
7.4/10
객실요금 최저가
VND868,448
1박당
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8.3/10
아주 좋음
WWanee ZulkifliMe and my husband booked this hotel for our staycation before Ramadan start. The price offer affordable with our budget since we went there during school holiday and CNY. We choose superior room which located in front of the pool. The resort are huge/big, a bit classic since the room interior quite oldies. I guess it's true this resort was build on 1987~ somewhere. The resorts well maintain, the staff are welcoming, polite, good PR with guests inquiries. The resort have great access to the beach that you may walk from the room/pool/restaurants. They have 2 pools, the one are surround by the villas/superior room and they have pool theme park (small theme park), require to wear the bands (will provide during check-in), the kids definitely enjoyed playing at the pool so do adults too. The other side of theme park pool, the have pool facing the beach and besids the restaurant, and of course their lifeguard always monitor the guests in pool area. There so many type of rooms you may choose in future. Furthermore, their breakfast menus are satisfied to enjoy, staff that always ready to clean up once guest finished their meal. Overall it's very comfy, nice and beautiful resort to choose for staycation/holiday. Definitely will come again in future.
Nnorzuheyla우리는 마침내 서비스를 제공하기 전에 하우스키핑 서비스를 세 번이나 불러야 했습니다.
시설은 전반적으로 양호하지만, 수영장 물이 눈에 띄게 더럽고 쓰레기가 포함되어 있습니다. 그럼에도 불구하고 OOTD 사진을 찍을 수 있는 그림 같은 장소가 많이 있습니다.
부드러운 백사장이 있는 해변도 아름답습니다.
주차장은 해변 샬레 전용으로 예약되어 있어 밤늦게 돌아올 때도 문제가 없었습니다.
리셉션 서비스도 매우 좋았고, 시간에 맞춰 방이 준비되어 있었습니다.
아침 식사는 좋았습니다.
FFarah NormiAlll good!!! Stayed at 1001 Nights Hotel yesterday and had a really good experience. The location was great — very convenient and close to the upper attractions, so getting around was easy. The view from the hotel was beautiful, especially with the cool Genting weather.
There were also plenty of food options nearby, which made things very convenient for the family. The swimming pool was really fun for kids and became one of the highlights for my child. Breakfast spread was just nice with a good variety and decent taste overall.
Didn’t manage to visit Hard Rock Cafe Genting Highlands this time, so will definitely return again soon 😊
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
익익명 사용자출장 중 그랜드 다룰 마크무르 호텔 쿠안탄에서 하룻밤을 묵었습니다. 호텔과 객실 크기가 꽤 넓어서 편안했습니다. 객실은 조금 오래되어 보이지만, 전반적으로 단기 투숙에는 괜찮습니다. 조식 뷔페는 오전 7시부터 시작하는데, 음식 종류는 다양했지만 맛은 그저 그랬습니다. 참고로, Trip.com을 통해 예약하고 결제하더라도 호텔에 소액의 세금을 직접 지불해야 하는데, 제 경우에는 3링깃이었습니다. 전반적으로 출장 목적으로는 괜찮은 숙박이었습니다.
HHana SB가격이 정말 훌륭해요. 해변 바로 앞에 위치해 있고, 부담 없이 묵을 수 있는 곳입니다. Fazz와 그의 팀은 정말 친절했고, 특히 88세 할머니와 함께 할 수 있는 액티비티를 마련해 주셔서 감사했습니다. 레스토랑 음식은 맛있었지만 서양식으로 바뀌어 있었어요. 좀 더 정통 말레이시아 삼발 소스 메뉴가 있었으면 좋았을 것 같아요. 그래도 전반적으로 만족합니다. 가격 대비 위치와 서비스 모두 최고였어요!
HHamed S S호텔은 오래되었고 객실에 별다른 것이 없었습니다. 객실은 언급된 것처럼 고급스럽지 않았습니다. 이곳에서 할 일은 많지 않았습니다. 아침 식사는 제한적이고 직원들이 영어를 거의 못해서 약간의 오해가 있었습니다. 이 숙소는 충분히 돌아다닐 만했습니다. 일본식 정원은 작은 집 하나뿐이었고, 토끼 정원에 갔을 때는 동굴에 토끼 여섯 마리만 있었습니다.